@ashleyellis1
Customer service representative at Concentrix who updated Salesforce workflows and triggers and processed customer requests by phone and email.
United StatesAt Concentrix, I updated Salesforce and customized CRM workflows and triggers. I also processed customer requests by phone and email, and documented correspondence to track requests, problems, and solutions.
At Medpro Staffing, I entered and validated company information, updated databases, and generated data reports. Earlier, at Elegant Beauty Supply, I assisted with customer issues and handled requests through phone, email, and live chat.
Work history, roles, and key accomplishments
Supervised customer service operations, cross-trained in multiple departments, and processed requests via phone and email. Customized CRM and audited internal data to improve business performance.
Medpro Staffing
Jul 2019 - Aug 2020 (1 year 1 month)
Performed administrative tasks, entered and validated data in company databases, and generated reports. Supported data entry across departments as needed.
Elegant Beauty Supply
Jan 2017 - Jun 2019 (2 years 5 months)
Assisted staff with resolving complex customer issues and implemented targeted solutions. Processed customer service requests via phone, email, and live chat, and guided customers through troubleshooting.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
High school diploma from Cornerstone Ministries High School.
Software and tools used professionally
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