Lauren Ferone
@laurenferone
Dedicated customer service professional with 7+ years of experience.
United StatesWhat I'm looking for
I am a dedicated and adaptable customer service and administrative professional with over 7 years of experience in diverse environments, including healthcare, retail, and merchandising. My proven track record showcases my ability to thrive in fast-paced virtual settings, where I excel in delivering outstanding support and streamlining operations.
Throughout my career, I have developed advanced computer literacy and strong organizational skills, which have enabled me to manage high-volume inquiries effectively. My experience as a Patient Care Technician and Customer Service Representative has honed my communication skills, allowing me to maintain a 95% satisfaction rating while handling customer interactions through various channels. I am passionate about problem-solving and conflict resolution, ensuring that every customer receives the best possible experience.
Currently pursuing a Bachelor’s Degree in Data Science and Aerospace Engineering, I am eager to leverage my skills and knowledge in a challenging role that allows for growth and development. I am committed to continuous learning and am excited about the opportunity to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Patient Care Technician
Green Thumb Industries
Apr 2022 - Jan 2025 (2 years 9 months)
Provided in-person support to patients regarding product education, orders, and compliance. Managed patient records, coordinated care follow-ups, and ensured confidentiality and HIPAA compliance. Handled high-volume inquiries via email, phone, and live chat, maintaining a 95% satisfaction rating.
Patient Care Technician
Green Thumb Industries
Apr 2022 - Jan 2025 (2 years 9 months)
Provided in-person support to patients regarding product education, orders, and compliance. Managed patient records, coordinated care follow-ups, and ensured confidentiality and HIPAA compliance. Handled high-volume inquiries via email, phone, and live chat, maintaining a 95% satisfaction rating.
Patient Care Technician
Green Thumb Industries
Apr 2022 - Jan 2025 (2 years 9 months)
Provided in-person support to patients regarding product education, orders, and compliance. Managed patient records, coordinated care follow-ups, and ensured confidentiality and HIPAA compliance. Handled high-volume inquiries via email, phone, and live chat, maintaining a 95% satisfaction rating.
Medical Patient Consultant
PharmaCann
Sep 2020 - Apr 2022 (1 year 7 months)
Educated medical patients on proper product use and dosage. Scheduled patient appointments and handled sensitive data with care. Maintained accurate documentation in digital systems.
Medical Patient Consultant
PharmaCann
Sep 2020 - Apr 2022 (1 year 7 months)
Educated medical patients on proper product use and dosage. Scheduled patient appointments and handled sensitive data with care. Maintained accurate documentation in digital systems.
Medical Patient Consultant
PharmaCann
Sep 2020 - Apr 2022 (1 year 7 months)
Educated medical patients on proper product use and dosage. Scheduled patient appointments and handled sensitive data with care. Maintained accurate documentation in digital systems.
Customer Service Representative
Shorewood Liquidators Inc.
Jun 2018 - Apr 2020 (1 year 10 months)
Responded to customer inquiries through phone, email, and online chat regarding product details, returns, and order issues. Processed orders, managed inventory records, and updated CRM with customer interactions. Collaborated with warehouse and shipping teams to resolve delays and improve delivery timelines.
Customer Service Representative
Shorewood Liquidators Inc.
Jun 2018 - Apr 2020 (1 year 10 months)
Responded to customer inquiries through phone, email, and online chat regarding product details, returns, and order issues. Processed orders, managed inventory records, and updated CRM with customer interactions. Collaborated with warehouse and shipping teams to resolve delays and improve delivery timelines.
Customer Service Representative
Shorewood Liquidators Inc.
Jun 2018 - Apr 2020 (1 year 10 months)
Responded to customer inquiries through phone, email, and online chat regarding product details, returns, and order issues. Processed orders, managed inventory records, and updated CRM with customer interactions. Collaborated with warehouse and shipping teams to resolve delays and improve delivery timelines.
Shift Manager
Burger King / Tri City Foods, Inc.
Nov 2015 - Jun 2018 (2 years 7 months)
Supervised shift operations, resolved customer complaints, and ensured team productivity. Trained new employees and enforced company policies to boost performance.
Shift Manager
Burger King / Tri City Foods, Inc.
Nov 2015 - Jun 2018 (2 years 7 months)
Supervised shift operations, resolved customer complaints, and ensured team productivity. Trained new employees and enforced company policies to boost performance.
Shift Manager
Burger King / Tri City Foods, Inc.
Nov 2015 - Jun 2018 (2 years 7 months)
Supervised shift operations, resolved customer complaints, and ensured team productivity. Trained new employees and enforced company policies to boost performance.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor's Degree, Data Science
Currently pursuing a Bachelor's Degree in Data Science. Expected to complete the program in 2026.
American Public University System
Bachelor's, Aerospace Engineering
Currently pursuing a Bachelor's in Aerospace Engineering. Expected to complete the program in 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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