Open to opportunities

Eb Ni

@ebni

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Dedicated customer service professional with 8+ years of experience.

United States

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What I'm looking for

I am looking for a dynamic team where I can contribute my skills and grow professionally.

I am a dedicated and reliable customer service professional with over 8 years of experience in call centers and customer care. My expertise lies in resolving customer issues, data entry, and maintaining a positive customer experience. I pride myself on being a strong multitasker, capable of managing high-volume inbound calls while ensuring data accuracy and exceptional service.

Throughout my career, I have consistently improved customer satisfaction scores by addressing inquiries and troubleshooting issues with empathy and professionalism. My experience includes managing customer interactions at Unifi Aviation and Pinnacle Medical Group, where I trained new team members and met performance targets. Most recently, as a Customer Care Lead at Burlington, I processed large amounts of customer data and collaborated with cross-functional teams to resolve escalated issues efficiently.

Experience

Work history, roles, and key accomplishments

Customer Care Lead

Burlington

Dec 2020 - Present (4 years 8 months)

Managed customer inquiries related to billing, account status, and product information via phone, email, and chat. Processed large amounts of customer data, including account updates and service requests, ensuring high accuracy.

Customer Service Data Management Cross Functional Collaboration Communication Email Support Chat Support

Call Center Representative

Pinnacle Medical Group

Jan 2014 - Present (11 years 7 months)

Responded to high-volume calls, providing solutions for customers ranging from product inquiries to troubleshooting technical issues. Handled sensitive customer data with confidentiality and adhered to company policies and procedures.

Call Center Operations Data Entry Customer Service Troubleshooting Confidentiality Training Mentoring Communication

Airport Customer Support Specialist

Unifi Aviation

Apr 2011 - Present (14 years 4 months)

Managed an average of 75-150 inbound calls daily, addressing customer inquiries, troubleshooting issues, and providing product/service information. Resolved customer complaints and issues in a professional and empathetic manner, resulting in a 15-20% improvement in customer satisfaction scores.