Eb Ni
@ebni
Dedicated customer service professional with 8+ years of experience.
United StatesWhat I'm looking for
I am a dedicated and reliable customer service professional with over 8 years of experience in call centers and customer care. My expertise lies in resolving customer issues, data entry, and maintaining a positive customer experience. I pride myself on being a strong multitasker, capable of managing high-volume inbound calls while ensuring data accuracy and exceptional service.
Throughout my career, I have consistently improved customer satisfaction scores by addressing inquiries and troubleshooting issues with empathy and professionalism. My experience includes managing customer interactions at Unifi Aviation and Pinnacle Medical Group, where I trained new team members and met performance targets. Most recently, as a Customer Care Lead at Burlington, I processed large amounts of customer data and collaborated with cross-functional teams to resolve escalated issues efficiently.
Experience
Work history, roles, and key accomplishments
Customer Care Lead
Burlington
Dec 2020 - Present (5 years 6 months)
Managed customer inquiries related to billing, account status, and product information via phone, email, and chat. Processed large amounts of customer data, including account updates and service requests, ensuring high accuracy.
Call Center Representative
Pinnacle Medical Group
Jan 2014 - Present (12 years 5 months)
Responded to high-volume calls, providing solutions for customers ranging from product inquiries to troubleshooting technical issues. Handled sensitive customer data with confidentiality and adhered to company policies and procedures.
Airport Customer Support Specialist
Unifi Aviation
Apr 2011 - Present (15 years 2 months)
Managed an average of 75-150 inbound calls daily, addressing customer inquiries, troubleshooting issues, and providing product/service information. Resolved customer complaints and issues in a professional and empathetic manner, resulting in a 15-20% improvement in customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Truckee Meadows Community College
Certification, Customer Service
2015 - 2015
Focused on conflict resolution, customer care techniques, and CRM tools to enhance customer service skills.
CSU Global
Certification, Data Entry and Management
2012 - 2012
Completed a certification program focused on data entry and management principles and practices.
Mckinley High Adult Education
High School Diploma, General Studies
2009 - 2009
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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