Open to opportunities

LaQaisha Hunter

@laqaishahunter

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Customer support specialist with 5+ years in remote healthcare call centers.

United States

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What I'm looking for

I’m looking for a remote customer support role where I can handle high-volume inbound calls, resolve billing/account concerns, document interactions accurately, and deliver compassionate service in a fast-paced environment.

I’m a dedicated customer service representative with 5+ years of experience supporting customers in remote call center and healthcare environments. I’m known for professionalism, adaptability, and building positive customer relationships while working independently.

In my remote role, I delivered phone support for billing questions, account updates, and service requests. I resolved complex concerns, documented interactions accurately across multiple computer systems, and handled escalated issues with empathy, while training newly hired representatives.

Before that, I worked as a customer service representative handling high-volume inbound calls and consistently providing timely, accurate, and compassionate support. I also bring leadership experience from an Assistant Manager role, where I supervised daily operations, supported onboarding and training, and ensured strong customer service outcomes.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

Sagility Health

Oct 2024 - Jun 2025 (8 months)

Provided remote phone support for billing questions, account updates, and service requests in a healthcare support environment. Resolved complex issues, documented customer interactions, handled escalations, and trained newly hired representatives.

Remote Customer Service Customer Support Call Center Operations Billing Support Account Updates Active Listening Documentation Data Entry Escalation Handling Professional communication Customer Training

Customer Service Representative

Sitel

Jan 2020 - Jan 2024 (4 years)

Handled high-volume inbound calls and provided timely, accurate, compassionate customer support. Resolved customer concerns and documented account information across multiple systems while meeting performance expectations.

Customer Support Call Center Operations Inbound Calls Active Listening Documentation Data Entry Customer Service

Assistant Manager

Venue82

Apr 2018 - May 2022 (4 years 1 month)

Supervised daily operations, including scheduling, inventory, and team support, while assisting with onboarding and training new employees. Resolved customer concerns to maintain excellent service.