Open to opportunities

Davinajeanie Teo

@davinajeanieteo

Message

Dedicated remote customer service specialist with 5+ years improving client satisfaction across channels.

United States

Message

What I'm looking for

I seek a remote customer service role where I can use my CRM, multichannel support, and leadership skills to improve satisfaction, coach teams, and meet performance goals.

I am a personable customer service professional with 5+ years in high-volume, client-focused environments, experienced across phone, email, and chat. I consistently deliver exceptional service, manage complex scheduling and CRM workflows, and lead teams to execute seamless service for high-profile events.

My background includes call-center sales and support, clinical administrative experience, and on-site management roles where I trained staff, handled escalations, and maintained accurate records. I prioritize empathy, clear communication, and performance metrics to drive customer loyalty and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Suite Manager

Current

Sodexo

Aug 2021 - Present (4 years 5 months)

Led and trained team members to deliver top-tier service for high-profile events, coordinating logistics, schedules, and inventory to ensure seamless execution and adherence to company standards.

Team Leadership Event Coordination Staff Training Logistics Inventory Management Customer Service Communication

Certified Nursing Assistant

Archstone Care Center

Dec 2022 - Dec 2024 (2 years)

Provided compassionate daily living assistance and maintained accurate electronic charting and care plans, responding promptly to resident needs and ensuring high patient satisfaction.

Patient Care Time Management Multitasking Technical Troubleshooting

Call Center Representative

Fusion Power

Jan 2020 - Apr 2022 (2 years 3 months)

Handled high-volume outbound and inbound calls, converting prospects into scheduled appointments and maintaining detailed CRM call logs to streamline scheduling and support processes.

Outbound Calling Lead Conversion CRM Scheduling Customer Support Multichannel Support Performance Metrics

Shift Manager

Jamba Juice

May 2016 - Dec 2019 (3 years 7 months)

Led store operations, trained staff, and resolved customer service escalations while developing leadership and communication skills to support virtual team collaboration.

Team Management Staff Training Customer Escalation Leadership Time Management Communication Multitasking

Dialysis Dept Clerk

LBJ Tropical Medical Center

Jun 2015 - Sep 2015 (3 months)

Managed patient data entry, appointment scheduling, and call routing for a busy medical department while performing clerical support and inventory tracking in compliance with HIPAA.

Data Entry Scheduling Routing HIPAA Clerical Support EMR