Krissy Nichole

Reviewed and evaluated AI-generated text, images, audio, and video for quality, accuracy, and guideline alignment. Performed data annotation and quality assurance tasks including entity reference verification, segmentation, bounding box verification, fact-checking, and QA documentation.

Provided ongoing support to store personnel by addressing merchandising issues. Managed inventory of cleaning products and supplies, including timely restocking and product rotation to maintain operations.

Provided inbound customer support for Direct Express cardholders, assisting with account access, card questions, transaction concerns, and dispute-related inquiries. Handled high-volume calls and used active listening and de-escalation to resolve issues and document outcomes.

Delivered customer service by listening to customer needs and providing personalized solutions. Managed CRM records, served as an escalation point for complex issues, and used feedback loops to drive targeted improvements.

Supported office operations by managing office supplies inventory, scheduling meetings and appointments, and coordinating travel arrangements. Handled multi-line phone screening, maintained filing systems, and provided customer-facing support for visitors.

Provided technical support via phone, email, and chat by troubleshooting hardware and software issues. Documented solutions in a ticketing system, escalated complex issues, and contributed to knowledge base articles and FAQs.

Developed and delivered training programs for new hires to support onboarding and skill acquisition. Provided training on product knowledge, sales techniques, and customer service best practices while maintaining inventory control through ordering systems and audits.

Supervised a team of 25 cleaners and ensured compliance with sanitation regulations and health codes. Developed cleaning schedules, trained new janitorial staff, maintained cleaning supply inventory, and submitted purchase requests.

Provided remote customer service by handling inquiries and resolving issues via phone, email, and chat. Addressed product information, order status, and returns, documented interactions in CRM, and followed up after resolution.

Activities and societies: Dean's List.

Bachelor of Arts in Information Technology at University of Phoenix, from January 2025 with expected completion in September 2027.

Activities and societies: Dean's List (2025/2026).

Bachelor of Arts in Communication Design at Maryville University of Saint Louis, starting May 2025.

Honors Student; earned a BFA in Digital Media & Design at Maryville University.

Completed GED via Reese High School in July 2010.