anne smith
@annesmith
Dependable remote customer service and data entry specialist with strong CRM expertise.
United StatesWhat I'm looking for
I am a dependable, detail-oriented remote customer service and data entry professional with 3+ years supporting clients in high-volume environments. I consistently achieve high first-contact resolution rates, maintain confidential records, and adapt quickly to new technologies and CRM platforms.
I have experience streamlining processes to reduce customer wait times, providing basic technical support for online ordering and accounts, and assisting with inventory and database management. I bring strong skills in CRM systems, ticketing platforms, Microsoft Office, Google Workspace, and AI/automation tools.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
AAFES
Oct 2019 - Present (5 years 11 months)
Handled 50+ daily inquiries via phone, email, and chat, achieving 95%+ first-contact resolution and collaborating to reduce customer wait times by 30%. Maintained accurate CRM records, upheld confidentiality, and provided basic technical support for online orders.
WACustomer Service Associate
Walmart
Assisted customers with returns, exchanges, and purchases while processing transactions accurately via POS and digital payments, and escalated complex issues to management to ensure resolution.
Education
Degrees, certifications, and relevant coursework
SUSonoma State University
Bachelor of Science, Kinesiology
Completed a Bachelor of Science in Kinesiology with coursework focused on human movement, anatomy, and applied exercise science.
CMCollege of Marin
Associate of Science, Natural Sciences
Completed an Associate of Science in Natural Sciences with foundational coursework in biology, chemistry, and related laboratory skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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