Jasmine Whitehead
@jasminewhitehead
Experienced customer service representative with strong sales and call center expertise.
United StatesWhat I'm looking for
I am a seasoned customer service and sales professional with extensive call-center and retail experience in both remote and in-person roles.
I have handled inbound and outbound sales and service calls, processed orders, managed cash handling and deposits as an assistant manager, and used CRMs such as Salesforce and HubSpot to manage leads and accounts.
I excel at cold calling, problem-solving, and phone etiquette; I am reliable, detail-oriented and eager to grow into leadership roles that leverage my customer relationship and sales strengths.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AnswerNet
Nov 2022 - Jan 2024 (1 year 2 months)
Answered inbound calls for customers purchasing GOLO weight supplements, processing phone and online orders and ensuring accurate transactions.
Customer Service Representative
Health IQ
Nov 2019 - Nov 2022 (3 years)
Placed outbound calls with an autodialer to Medicare patients to discuss plan upgrades and changes, helping members find better-fitting coverage options.
Call Center Representative
InfoCision
Mar 2020 - Jul 2021 (1 year 4 months)
Made outbound calls to Xfinity customers promoting new offers and processed payments for overdue bills, contributing to retention and revenue recovery.
Assistant Manager
Dollar Tree
Nov 2018 - Sep 2019 (10 months)
Managed store operations including stocking, assisting customers, cashiering, cash drawer reconciliation, and bank deposits to support daily retail performance.
Customer Service Representative
OpenTech Alliance
Apr 2017 - May 2018 (1 year 1 month)
Answered inbound calls and live chats for storage unit customers, resolving payment kiosk issues and assisting with account access.
Receptionist
LA Fitness
Nov 2017 - Apr 2018 (5 months)
Answered incoming member calls and maintained member documentation and filing, ensuring smooth front-desk operations and member service.
Call Center Representative
Dialog Direct
Oct 2015 - Oct 2016 (1 year)
Handled inbound calls for Target.com customers placing and modifying online orders, supporting e-commerce order management and customer inquiries.
Education
Degrees, certifications, and relevant coursework
WDWayne County Community College District
2014 -
Attended Wayne County Community College District beginning in 2014.
East Detroit High School
High School Diploma
2011 - 2014
Completed High School Diploma at East Detroit High School from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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