AKashok kachu
@ashokkachu
Experienced ServiceNow Developer with a focus on innovative IT solutions.
United StatesWhat I'm looking for
With over 6 years of experience in the IT industry, I am a highly skilled ServiceNow Developer and Administrator dedicated to delivering innovative solutions across diverse IT landscapes. My expertise lies in ServiceNow development, administration, and integration, utilizing technologies such as JavaScript, Jelly, and AngularJS. I have a proven track record of configuring core ServiceNow Suite modules, including HRSD, ITSM, and CSM, while automating workflows to streamline IT service operations.
Throughout my career, I have been recognized for improving system efficiency and data accuracy. I have successfully led cross-functional teams to implement new processes that resulted in significant cost savings and reduced maintenance time. My strong understanding of ITIL best practices allows me to collaborate effectively with cross-functional teams, gathering requirements and designing solutions that enhance efficiency and user experiences.
Experience
Work history, roles, and key accomplishments
ServiceNow Application Developer II
Midco
Sep 2021 - Present (3 years 10 months)
As a ServiceNow Application Developer II, I resolved incidents, developed solutions for IT, CSM, and HR, and led a team to implement new processes that reduced maintenance time by 50%. I collaborated with cross-functional teams to enhance ticket assignment and integrated ServiceNow with various third-party systems to improve communication and data mobility.
HRIS Software Developer
Sanford Health
Mar 2021 - Jul 2021 (4 months)
As an HRIS Software Developer, I analyzed user needs, developed server-side and client-side scripts, and coordinated application upgrades. I also generated reports and dashboards from ServiceNow and improved data integrity through validation processes.
ServiceNow Admin/Developer
Lowe’s Corporate
Sep 2019 - Sep 2020 (1 year)
In my role as a ServiceNow Admin/Developer, I resolved incidents, gathered requirements, and customized various management screens. I integrated ServiceNow with SAP SuccessFactors and third-party tools, and created custom applications and workflows to enhance service delivery.
QA Analyst
PWC
Feb 2018 - Aug 2019 (1 year 6 months)
As a QA Analyst, I was involved in the complete SDLC, performing functional, integration, and regression testing. I maintained test cases and coordinated defect meetings, ensuring effective communication with stakeholders.
JR Data Analyst
Global Logic
May 2014 - Jul 2015 (1 year 2 months)
As a JR Data Analyst, I conducted web application security reviews, identified vulnerabilities, and collaborated with teams to resolve issues. I also collected and analyzed data to meet customer needs and improve reporting.
Education
Degrees, certifications, and relevant coursework
GUGovernors State University
Master's in Computer Science, Computer Science
Grade: 3.8
Pursued a Master's degree in Computer Science with a focus on advanced computing concepts and applications. Achieved a GPA of 3.8, demonstrating strong academic performance and understanding of the subject matter.
Narsimha Reddy Engineering College
Bachelor of Technology, Electronics
Grade: 3.2
Completed a Bachelor of Technology in Electronics, gaining foundational knowledge in electronic systems and engineering principles. Achieved a GPA of 3.2, reflecting solid academic performance.
Tech stack
Software and tools used professionally
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