Olaoluwa User

I am an experienced ServiceNow Developer/Administrator with over 7 years of expertise in designing, developing, and implementing ServiceNow solutions that streamline IT service management, HRSD, ITOM, and business workflows. My proficiency in customizing modules, building automation solutions, and developing workflows has significantly enhanced platform functionality and efficiency. I excel in administration, scripting, performance optimization, and Service Portal development, ensuring seamless operations and improved user experiences.

Throughout my career, I have successfully collaborated with cross-functional teams to gather requirements and deliver tailored solutions that align with organizational goals. I have a proven track record of driving process improvements, ensuring platform scalability, and supporting enterprise-wide digital transformation initiatives. My ability to develop APIs, integrate third-party systems, and automate complex workflows has consistently resulted in enhanced operational efficiency and productivity.