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Bhumika Panchal

@bhumikapanchal

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ServiceNow developer with expertise in ITSM and workflow optimization.

United States

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What I'm looking for

I am seeking a role that fosters growth, innovation, and collaboration in ITSM.

I am a dedicated ServiceNow developer with over 3.5 years of experience in ServiceNow development, administration, and ITSM module configurations. My proficiency in optimizing workflows and integrating third-party systems has allowed me to ensure compliance with ITIL best practices while enhancing operational efficiency. I have successfully led agile projects, delivering high-quality solutions that meet organizational needs.

Throughout my career, I have developed and maintained workflows, customized UI and Service Portals, and implemented integrations using REST APIs, LDAP, and Active Directory. My expertise extends to configuring CMDB, ITOM, GRC, and HRSD modules, which has significantly improved data integrity and system performance. I am also skilled in leveraging data analytics tools like Tableau and Power BI to provide actionable insights that drive decision-making.

Experience

Work history, roles, and key accomplishments

ServiceNow Software Engineer

JPMorgan Chase

Jul 2024 - Jul 2024 (0 months)

Administered ServiceNow ITSM modules, ensuring system stability, performing upgrades, and managing patches. Developed workflows and integrations with third-party systems, supporting GRC and HRSD configurations. Spearheaded integrations using REST APIs to enhance efficiency.

ServiceNow ITSM REST APIs GRC Agile JavaScript LDAP Active Directory Workflow Optimization

ServiceNow Software Engineer

Itarium Technologies India Pvt. Ltd

Jun 2021 - Nov 2022 (1 year 5 months)

Developed scripted REST APIs for dynamic integration between ServiceNow and third-party systems. Designed dashboards for performance metrics and managed data import/export activities, ensuring accuracy and integrity.

ServiceNow REST APIs Dashboard Design Data Imports Performance Metrics Agile Workflows User Feedback

ServiceNow Consultant

Column Technologies

Apr 2020 - Dec 2020 (8 months)

Enhanced user satisfaction by designing an intuitive Service Portal. Improved SLAs by customizing escalation workflows and managed instance upgrades, ensuring smooth operations.

ServiceNow User Portal Design SLA Management Escalation Management Instance Upgrades ITSM Training

ServiceNow Software Consultant

Emergence Pvt. Ltd.

Jul 2019 - Apr 2020 (9 months)

Responsible for ServiceNow tool administration, configuring core modules like Incident and Change Management. Developed user-friendly portals and optimized daily health check reports.

ServiceNow Incident Management Change Management User Portal Development Configuration

Education

Degrees, certifications, and relevant coursework

Northern Illinois University

Master of Science, Management Information Systems

2023 - 2024

Grade: Graduated with honors

Graduated with honors from Phi Beta Delta - Zeta Gamma Chapter of NIU, focusing on advanced topics in Management Information Systems, including IT service management and system integration.