Open to opportunities

Hamza Ali

@hamzaali6

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Certified Senior ServiceNow Developer with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation, teamwork, and growth opportunities.

I am a Certified Senior ServiceNow Developer with over 10 years of experience delivering secure, scalable, and high-performing solutions across various ServiceNow modules including ITSM, HRSD, CSM, SecOps, GRC, and ITOM. My expertise lies in custom application development, workflow automation, and platform optimization, which has allowed me to drive digital transformation and enhance service delivery in every role I've undertaken.

Throughout my career, I have successfully led Agile/Scrum teams, collaborated with stakeholders to streamline processes, and implemented robust access control measures. My technical skills include ServiceNow scripting, third-party integrations, and performance analytics, which I leverage to create dynamic solutions that meet organizational needs. I am passionate about using technology to improve efficiency and user experience, and I continuously seek opportunities to innovate and optimize.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Rescale

Jan 2021 - Present (4 years 6 months)

Developed custom-scoped applications and reusable components using App Engine Studio. Automated HR onboarding/offboarding flows across multiple departments with HRSD lifecycle events. Collaborated with stakeholders on roadmapping, backlog grooming, and sprint delivery.

RBAC Flow Designer Agile Scrum ServiceNow API Integration ACLs

ServiceNow Engineer / Consultant

Graylog

Feb 2018 - Present (7 years 5 months)

Designed secure token-based integrations using OAuth2 and certificate authentication. Built scoped applications with modular architecture to support long-term maintainability. Defined reusable transform maps and import sets for scalable data integrations.

OAUTH2 Scoped Applications Transform Maps Import Sets Performance Analytics Agent Workspace SLA ServiceNow

ServiceNow Developer / Administrator

Lunavi

Jan 2015 - Present (10 years 6 months)

Configured and supported ITSM and HRSD solutions across internal support functions. Developed custom approval chains, business rules, and automation scripts for various workflows. Enabled end-user self-service through portal enhancements and knowledge base design.

ITSM Approval Chains Business Rules Portal Enhancements Knowledge Base GRC ACLs Instance Cloning ServiceNow

Education

Degrees, certifications, and relevant coursework

University of Washington

Bachelor of Computer Science, Computer Science

Studied computer science fundamentals, including programming, data structures, and algorithms. Gained expertise in software development and system design.