Nimisha KC
@nimishakc
IT professional specializing in ServiceNow implementations and ITSM.
What I'm looking for
I am an IT professional with over five years of experience in implementing end-to-end IT Service Management (ITSM) solutions, particularly using the ServiceNow platform. My expertise spans Incident Management, Problem Management, Change Management, and Asset Management, where I have successfully configured applications and customized modules to meet user requirements. I possess a strong understanding of ITIL V3 and have delivered medium to large-scale ServiceNow implementations, ensuring alignment with best practices and organizational goals.
Throughout my career, I have demonstrated a deep functional and technical knowledge of the ServiceNow platform, including hands-on experience with the ITSM, ITFM, and HRSD modules. I have developed custom AI-based workflows and integrated ServiceNow with various enterprise systems to enhance risk management and compliance tracking. My ability to design and interpret reports and dashboards has enabled stakeholders to visualize key workforce trends and optimize resource allocation effectively.
I am passionate about leveraging technology to streamline processes and improve user experiences. My collaborative approach allows me to work closely with stakeholders to define functional needs and implement tailored solutions that drive efficiency and productivity within organizations.
Experience
Work history, roles, and key accomplishments
ServiceNow Consultant (Admin/Developer)
NRG Energy
Apr 2022 - Present (3 years 3 months)
Performed configurations and customizations of ServiceNow HR applications like Service Catalogs, Incident, and Change. Designed and implemented customized ServiceNow workflows for legal departments, automating the management of contracts, legal requests, and case resolutions. Developed custom applications using the enhanced UI Builder in ServiceNow Xanadu, enabling the creation of low-code solutio
ServiceNow Admin / Developer
John Deere
Jan 2020 - Present (5 years 6 months)
Developed new applications from beginning to end and prepared functional and technical documents for various ServiceNow Modules. Implemented ServiceNow Discovery and CMDB, integrating it with Change Management. Developed multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML.
Education
Degrees, certifications, and relevant coursework
University of Houston
Bachelors, Unknown
Completed a Bachelor's degree at the University of Houston, USA. The curriculum provided a foundational understanding of relevant academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Nimisha?
You can contact Nimisha and 90k+ other talented remote workers on Himalayas.
Message NimishaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
