Syed Raza
@syedraza3
Senior ServiceNow Developer architecting enterprise workflows and governance automation.
United StatesWhat I'm looking for
I’m a results-driven Senior ServiceNow Developer/Administrator with 14+ years of IT experience, including 10+ years architecting and delivering enterprise-scale ServiceNow solutions. I focus on end-to-end implementation, platform architecture, and digital workflow automation across ITSM, ITOM, HRSD, ITAM, SAM/HAM, CMDB, FSO, BCM, IRM/TPRM, and GRC.
In my roles at Raytheon Technologies, Avanade, and Bank of America, I’ve built scalable integrations and governed workflows using IntegrationHub, REST/SOAP APIs, MID Server, Flow Designer, and App Engine Studio. I’ve leveraged advanced JavaScript, Glide APIs, and Service Portal (AngularJS, HTML, CSS) to deliver high-performance features, dashboards, and self-service experiences.
I’m especially proud of driving transformations that improve operational accuracy and risk visibility—enforcing CMDB from scratch (CI classes, data normalization, relationships, and Service Mapping), implementing IRM risk scoring and third-party risk workflows (TPRM), and leading enterprise ServiceNow GRC (policy lifecycle, control attestation, and issue management). I’m ServiceNow-certified and thrive on cross-functional collaboration to align technology strategies with business outcomes.
Experience
Work history, roles, and key accomplishments
Senior ServiceNow Developer
Raytheon Technologies
Apr 2021 - Present (5 years 2 months)
Architected enterprise ServiceNow integrations and automation across ITSM, HRSD, and CMDB using IntegrationHub and scripted REST/SOAP APIs. Implemented GRC (IRM/TPRM/BCM) and Source-to-Pay workflows, and built scalable Service Portal experiences using AngularJS, HTML, CSS, and reusable widgets.
Implemented ITSM asset management design patterns and lifecycle workflows for HAM Pro and SAM Pro, standardizing compliance and governance aligned to ITIL. Developed ServiceNow UI components and dashboards, and supported CMDB alignment and ITOM enhancement activities including Discovery scheduling and MID Server management.
Led Human Resource Service Delivery (HRSD) implementation and enhanced ITSM modules, including Incident, Change, Problem, and Request management aligned to ITIL v3. Integrated LDAP and external datasets into ServiceNow via Import Sets and Transform Maps, and supported Service Catalog and Service Portal customization for stakeholder self-service.
Developed and optimized dynamic HTML forms and back-end workflows using JavaScript and Oracle technologies, including scheduled agents and recurring automation. Authored technical specifications and test plans, and implemented PL/SQL packages, procedures, triggers, and SQL/ETL routines to support business logic and data integrity.
Education
Degrees, certifications, and relevant coursework
College of St. Rose
Master of Science in Computer Information Systems, Computer Information Systems
2018 - 2019
Completed a Master of Science in Computer Information Systems from College of St. Rose from 2018 to 2019.
John Jay College of Criminal Justice
Bachelor of Science in Computer Science, Computer Science
2015 - 2018
Completed a Bachelor of Science in Computer Science at John Jay College (CUNY) from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Syed?
You can contact Syed and 90k+ other talented remote workers on Himalayas.
Message SyedFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
