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Zaimuhammad User

@zaimuhammaduser

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Results-driven Senior ServiceNow Developer with 9+ years of experience.

United States

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What I'm looking for

I am looking for a role that challenges my skills and offers opportunities for growth in a collaborative environment.

I am a results-driven Senior ServiceNow Developer with over 9 years of comprehensive experience in designing, implementing, and optimizing enterprise-grade ServiceNow solutions across diverse industry verticals. My proven expertise in full-stack ServiceNow development includes advanced scripting, integration architecture, and platform administration. I have successfully led complex digital transformation initiatives, delivering scalable ITSM, ITOM, and ITBM solutions while driving operational excellence through automation and process optimization.

My strong background in Agile and DevOps methodologies has equipped me with the skills to manage cross-functional teams and stakeholder relationships effectively. I am adept at translating complex business requirements into robust technical solutions, ensuring adherence to ServiceNow best practices and governance standards. I take pride in mentoring junior developers and establishing development standards that improve code quality metrics significantly.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Developer | Consultant

Current

Global Technology Solutions Inc.

Mar 2021 - Present (4 years 4 months)

Architected and developed complex ServiceNow applications using App Engine Studio and Flow Designer, reducing development time by 40%. Implemented advanced HRSD modules including HR Case Management, Employee Center, and Knowledge Management, serving 15,000+ employees with 95% user satisfaction rating.

Flow Designer Service Portal AngularJS REST APIs LDAP)JavaScript HTML5 CSS3

Senior ServiceNow Developer

Enterprise Solutions Corp

Jun 2018 - Feb 2021 (2 years 8 months)

Developed and customized ITSM modules (Incident, Problem, Change, Release Management) serving 8,000+ users across multiple geographical locations with 99.5% system availability. Designed and deployed Service Mapping and Discovery solutions, automatically populating CMDB with 10,000+ configuration items and their dependencies.

Performance Analytics JavaScript XML SOAP

ServiceNow Administrator | ServiceNow Developer

Tech Innovations LLC

Aug 2016 - May 2018 (1 year 9 months)

Implemented core ITSM processes aligned with ITIL v3 framework, establishing standardized workflows for Incident, Problem, and Change Management modules across the organization. Built knowledge management portal with article lifecycle management, search optimization, and automated content suggestions, increasing self-service resolution by 45%.