Open to opportunities

Nikhil service

@nikhilservice

ServiceNow Developer focused on ITSM/ITIL, HRSD, and secure integrations—delivering scalable, automated, upgrade-safe solutions.

United States

Message

What I'm looking for

I’m looking to lead upgrade-safe ServiceNow delivery—govern security (ACLs/RBAC), automate with Flow Designer and ATF, and own integrations plus CI/CD release pipelines, partnering with stakeholders to improve ITSM/HRSD outcomes.

I’m a ServiceNow Developer with 12+ years of IT experience, specializing in ITSM/ITIL processes and enterprise application development. I design, configure, and deploy scalable ServiceNow solutions that improve service delivery, automate workflows, and integrate complex systems—while enforcing best practices for security and release governance.

In my recent work, I’ve led ServiceNow HRSD implementations, built secure HR catalogs and portals, and strengthened platform security with ACLs, RBAC, and field-level encryption for sensitive data. I also drive CI/CD release pipelines with Git and Jenkins, establish ATF strategies to reduce regression defects during upgrades, and deliver measurable improvements like reducing call volume by 25% through Integrated Virtual Agent and improving load times by 15% through performance tuning.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer - Design Authority

Current

LKQ Corporation

Apr 2023 - Present (3 years 1 month)

Led ServiceNow HRSD implementation at LKQ, building custom HR portals and Employee Service Center while securing HR workflows with ACLs, RBAC, and field-level encryption for SSN/DOB. Automated deployments with Git/Jenkins CI/CD, improved virtual agent deflection by 25%, and tuned system performance to reduce load times by 15%.

Flow Designer CI CD Jenkins ACLs Virtual Agent Performance Analytics

Senior ServiceNow Consultant

Ascension Health

Jan 2019 - Dec 2022 (3 years 11 months)

Designed, customized, and optimized ITIL-based ITSM modules (Incident, Change, Problem, Knowledge, Service Catalog) and CMDB capabilities. Implemented ATF testing for faster release cycles, automated discovery-to-CMDB imports to improve CI accuracy, and delivered executive SLA dashboards while enforcing RBAC/ACL security standards.

ServiceNow ITSM ServiceNow CMDB ITIL Discovery To CMDB Integration RBAC Dashboards

ServiceNow Admin/Developer

Omgeo (DTCC)

Oct 2015 - Aug 2018 (2 years 10 months)

Implemented ITOM/ITSM processes (Incident, Problem, Change, Asset, CMDB, Service Request Management) and built secure SOAP/REST web services for third-party integrations. Developed catalog-driven request workflows, enforced security with ACLs/UI policies/business rules, automated discovery scans for CMDB accuracy, and managed configuration migrations with update sets.

Service Management Catalog Items Record Producers Business Rules CMDB Discovery & Reconciliation

Java Developer

Apollo Hospitals

Jan 2011 - Jan 2014 (3 years)

Developed enterprise Java/J2EE applications using Spring, Hibernate, EJB, JSP, and Oracle PL/SQL, and implemented SOAP web services for secure integrations. Managed deployments on IBM WebSphere, created unit test cases, and supported release coordination with QA while performing performance tuning and bug fixes.