Open to opportunities

Moh Yasir

@mohyasir

Message

Experienced ServiceNow Developer with a focus on ITSM and automation.

United States

Message

What I'm looking for

I seek a role that fosters collaboration and innovation, allowing me to leverage my ServiceNow expertise to drive impactful solutions.

I am a seasoned ServiceNow Developer with over 9 years of experience in ITSM, ITOM, HR, and Security Operations. My expertise lies in the full lifecycle of ServiceNow solutions, from planning and building to testing and launching. I excel in integrating ServiceNow with various systems using REST APIs and SOAP, ensuring seamless data flow and operational efficiency.

Throughout my career, I have managed CMDB, service mapping, and discovery processes to maintain data accuracy and visibility. I am passionate about improving user experience and aligning platform capabilities with business needs. My collaborative mindset and commitment to best practices in security and governance have allowed me to deliver scalable solutions that drive actionable insights and support better decision-making.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Developer

Current

DXC Technology

Jul 2022 - Present (2 years 11 months)

Customized Incident, Change, and Service Catalog modules in ServiceNow to meet process requirements. Managed Service Transition and Service Operation processes, and built CMDB using ServiceNow Discovery Tool and third-party tools.

ServiceNow ITSM ITOM JavaScript REST APIs SOAP Agile Performance Analytics UI UX

ServiceNow Developer/Administrator

Medtronic

Jun 2018 - Jan 2022 (3 years 7 months)

Gathered requirements and assisted management in documentation phases, guiding them to follow specific processes. Performed platform configuration by changing company name, logo, and color theme to reflect corporate branding.

ServiceNow ITSM ITOM JavaScript REST SOAP HTML Service Portal

ServiceNow Developer

National Wholesale Grocer

Jan 2016 - Apr 2018 (2 years 3 months)

Translated business requirements into functional requirements within ServiceNow using JavaScript for business rules, client scripts, UI policies, and UI actions. Created various workflows for incident management, change management, service requests, and SLAs.

ServiceNow ITSM ITOM JavaScript HTML5 CSS Performance Analytics

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Science, Computer Science

Studied the fundamentals of computer science, gaining a strong foundation in various aspects of the field. Developed skills in problem-solving and critical thinking relevant to technology.