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NagaTeja User

@nagatejauser

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Passionate ServiceNow Application Developer with 4+ years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my ServiceNow expertise to drive impactful solutions and enhance user experiences.

I am a dedicated ServiceNow Application Developer with over four years of experience in delivering scalable and efficient solutions across various domains, including ITSM, ITOM, and HRSD. My expertise lies in integrating AI capabilities with workflows to enhance user experience and streamline operations. I have a proven track record of designing intuitive interfaces that optimize end-user experiences, particularly in healthcare and retail environments.

Throughout my career, I have successfully implemented custom solutions that reduce manual data entry and improve service efficiency. My role at Starbucks involved developing and maintaining HRSD and ITSM modules for over 50,000 employees, where I integrated ServiceNow with various external tools to create unified employee portals. I am passionate about leveraging Generative AI to automate workflows and enhance customer satisfaction, as evidenced by my achievements in reducing first-response times and improving CSAT scores.

Experience

Work history, roles, and key accomplishments

Current

Sr ServiceNow Developer /Admin

Current

Starbucks

Jul 2023 - Present (2 years)

Designed and implemented custom spokes for Integration Hub, connecting ServiceNow with external tools like JIRA and SAP, which reduced manual data entry by 30%. Developed and maintained HRSD and ITSM modules supporting over 50,000 employees, and integrated ServiceNow with Azure AD, Workday, and internal CRM tools to enable unified employee portals.

ServiceNow ITSM Azure AD Workday CRM Flow Designer Generative AI NLU AngularJS HTML5 CSS3 JavaScript

ServiceNow Developer/Admin

US Bank

Jan 2022 - Feb 2023 (1 year 1 month)

Implemented ITSM and ITOM for banking IT operations, improving compliance tracking and service efficiency, and automated regulatory reporting (SOX, PCI-DSS, GDPR), reducing audit efforts by 40%. Remodeled over 50,000 CIs across Business Applications, Technical Services, and Application Services to fit CSDM class structure and lifecycle best practices.

ServiceNow ITSM ITOM Script Includes Business Rules Contextual Chat Workday Azure AD

ServiceNow Consultant

Florida Blue

Jan 2021 - Dec 2021 (11 months)

Designed and implemented modern, responsive user interfaces in ServiceNow using Service Portal and Now Experience UI Framework, and architected an enterprise-wide Employee Experience portal using HRSD, integrated with Workday and Microsoft Teams. Led an offshore and onshore ServiceNow team, managing ITSM, ITOM, CMDB, CSDM, and ITAM modules.

ServiceNow Service Portal Now Experience UI Framework Flow Designer AngularJS HTML CSS JavaScript ITSM ITOM

Education

Degrees, certifications, and relevant coursework

University of North Texas

Master of Science, Computer Science

Activities and societies: Related Coursework: Analysis of algorithms, Hadoop, Fundamentals of relational Database, Machine learning

Achieved a CGPA of 3.79 while focusing on advanced topics in computer science. Coursework included in-depth studies of algorithms, big data technologies like Hadoop, and the fundamentals of relational databases and machine learning.

KL University

Bachelor of Technology, Computer Science

Activities and societies: Related Coursework: C, Java, Python, Linux OS, Embedded system Design, Data Structures, Backend Technologies.

Completed a Bachelor of Technology in Computer Science with a CGPA of 8.39. Key coursework covered programming languages such as C, Java, and Python, along with Linux OS, embedded system design, data structures, and backend technologies.