Open to opportunities

Hamza Zaidi

@hamzazaidi

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Certified Senior ServiceNow Developer with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my ServiceNow expertise to drive impactful solutions.

I am a Certified Senior ServiceNow Developer with over 10 years of experience delivering secure, scalable, and high-performing solutions across various ServiceNow modules including ITSM, HRSD, CSM, SecOps, GRC, and ITOM. My expertise lies in custom application development, workflow automation, and platform optimization, complemented by strong knowledge of ServiceNow scripting and third-party integrations.

Throughout my career, I have successfully led Agile/Scrum teams, driving digital transformation through automation and service delivery optimization. I have a proven track record of collaborating with stakeholders to design and implement solutions that enhance operational efficiency and improve user experiences. My commitment to excellence is reflected in my ability to create dynamic portal widgets and reusable components that streamline processes and foster collaboration across departments.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

TechVision Global

Jan 2021 - Present (4 years 4 months)

Developed custom-scoped applications and automated HR onboarding/offboarding flows using HRSD lifecycle events. Collaborated with stakeholders on roadmapping, backlog grooming, and sprint delivery, while also designing RBAC structures and building reusable Flow Designer actions. Conducted sprint demos, facilitated team standups, and integrated ServiceNow with internal APIs to sync user profiles an

Flow Designer RBAC Agile Scrum ServiceNow ACLs

ServiceNow Engineer / Consultant

MongoDB

Feb 2018 - Feb 2021 (3 years)

Designed secure token-based integrations using OAuth2 and certificate authentication, building scoped applications with modular architecture for maintainability. Collaborated with cross-functional teams to gather requirements, presented design documentation, and developed catalog items with associated business rules and flows. Created performance analytics dashboards and configured agent workspace

OAUTH2 Scoped Applications Transform Maps Integration Performance Analytics catalog Agent Workspace SLA

ServiceNow Developer / Administrator

WorkWove

Jan 2015 - Jan 2018 (3 years)

Configured and supported ITSM and HRSD solutions, developing custom approval chains, business rules, and automation scripts. Enabled end-user self-service through portal enhancements and knowledge base design, and built custom reporting solutions for GRC audit and compliance processes. Performed instance cloning, upgrade planning, QA testing, and trained new developers on the ServiceNow platform.

ITSM Workflow Automation Service Portal Knowledge Base GRC ACLs Instance Management QA Testing

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Computer Science, Computer Science

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained expertise in software development methodologies and system design principles.