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Ashley Dunston

@ashleydunston

Corporate Billing & Collections Analyst at FirstService Residential, analyzing data across approximately 381 properties to support accurate billing.

United States

Message

At FirstService Residential, I analyze billing, collections, labor, and financial data across approximately 381 properties to support recurring billing cycles. I use Dynamics GP SmartLists, SSRS, and Excel reports to investigate discrepancies and support accurate cost allocation.

At UBoxes, I served as the sole biller and authored the billing department’s Standard Operating Procedures from scratch. I also reviewed billing and payment data, investigated incorrect vendor charges, and processed transactions in QuickBooks.

At Teleperformance, I reviewed customer satisfaction scores and agent performance reports, collaborated with the Training team, and led focus groups with agents who received low ratings. I’m currently expanding my skills through independent study in SQL fundamentals, data cleaning, data analysis, and business intelligence concepts.

Experience

Work history, roles, and key accomplishments

Current

Freelance Brand & Marketing Designer

Current

Blush By Design

Jan 2025 - Present (1 year 9 months)

Manage client projects from concept through launch, translating business goals into brand identities, websites, and marketing deliverables. Coordinate timelines, revisions, and digital assets while maintaining clear client communication.

Brand Identity Marketing Project Management Client Communication Web Design Digital Assets Timeline management

Current

Corporate Billing & Collections Analyst

Current

FirstService Residential

Jul 2023 - Present (3 years 3 months)

Analyze billing, collections, labor, and financial data across approximately 381 properties to support recurring billing cycles. Extract and analyze data using Dynamics GP SmartLists and SSRS, and prepare recurring and ad hoc Excel reports for billing analysis and business information requests.

Data Analysis Excel Dynamics GP Smart Lists SSRS Pivot Tables XLOOKUP Conditional Formulas Data Cleaning Power Query Conditional Formatting Charts Billing Collections Financial Reporting Operational Reporting Data Validation Discrepancy Investigation Cross Functional Collaboration

Billing Specialist

UBoxes

Oct 2020 - Jul 2023 (2 years 9 months)

Served as the sole biller and authored all billing-department Standard Operating Procedures (SOPs) from scratch in Microsoft Word, documenting operational workflows and step-by-step billing procedures. Reviewed billing and payment data, monitored account balances, and investigated incorrect vendor charges to coordinate dispute resolution.

Billing Data Analysis Microsoft Word Quickbooks Account Monitoring Dispute Resolution Payment Processing Invoicing Customer Statement SOP Development Workflow Documentation

Chat/Email Customer Service Specialist

Chewy

Sep 2018 - Oct 2020 (2 years 1 month)

Reviewed account information, identified customer issues, and communicated solutions across chat, email, and phone support channels.

Customer Service Account Reviews Issue Identification Communication Skills Live Chat Email Support Phone Support

Customer Retention Representative

AT&T Inc.

Apr 2018 - Sep 2018 (5 months)

Focused on retaining customers and addressing their concerns to prevent churn.

Customer Retention Customer Service Communication Skills Problem Solving

Customer Service Representative

Global Response Center Inc.

Nov 2017 - Apr 2018 (5 months)

Provided customer service support, addressing inquiries and resolving issues.

Customer Service Communication Skills Issue Resolution

AppleCare Technical Support Representative

Teleperformance

Aug 2016 - Nov 2017 (1 year 3 months)

Personally reviewed customer satisfaction scores and agent performance reports to identify agents needing additional support. Collaborated with the Training team and led focus groups with agents who received low ratings to address performance challenges.