Open to opportunities

Keishanna Sample

@keishannasample

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Data Analyst and revenue operations professional turning complex operational data into actionable financial insights.

United States

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What I'm looking for

I’m looking for a role where I can connect operational data to financial execution—owning revenue assurance and AR analytics, strengthening data integrity, and automating reporting/workflows that leadership can trust.

I’m an analytical, metrics-driven Revenue Operations and Financial Analyst with 10+ years of experience bridging complex operational data and financial execution. I translate raw datasets into actionable insights for leadership, while strengthening enterprise data integrity and governance.

In my most recent role as a Client Data Analyst, I extract, clean, and manage customer and provisioning data streams across Salesforce, ServiceNow, and WebEx Control Hub to maintain a reliable single source of truth. I analyze usage and call-flow trends to isolate bottlenecks, audit account configurations and provisioning files to prevent billing impacts, and build automated workflows that speed customer service deployment.

Previously, I led end-to-end accounts receivable ledger reconciliation, aging analysis, and balance-forward processes for high-volume acquisitions at Genuine Parts Company (NAPA Auto Parts). I also engineered workflow upgrades across collections and invoicing to reduce record variances, and I support month-end close execution with compliance-focused reporting and dashboards.

Experience

Work history, roles, and key accomplishments

Current

Client Data Analyst

Current

C Spire via Insight Global

Aug 2025 - Present (11 months)

Extracted, cleaned, and managed customer and provisioning data streams across Salesforce, ServiceNow, and WebEx Control Hub to maintain a single source of truth. Analyzed usage and call-flow trends to isolate bottlenecks and supported revenue assurance through audits of provisioning data before billing impact.

Data Architecture Data Quality Salesforce ServiceNow Webex Control Hub Data Analysis Workflow Automation Revenue Assurance Data Auditing Cross Functional Collaboration

Accounts Receivable Coordinator

Genuine Parts Company (NAPA Auto Parts)

Mar 2022 - Jul 2025 (3 years 4 months)

Managed end-to-end AR ledger reconciliation and balance-forward processes for high-volume corporate-owned store acquisitions. Built AR aging reports, compliance logs, and dashboards to support executive forecasting and month-end close, and improved collections/invoicing workflows while ensuring tax policy compliance.

Balance Forward Processing Month End Closing Forecasting PeopleSoft ERP Reconciliation Data Reconciliation

Cash Vault Specialist

Genuine Parts Company (NAPA Auto Parts)

Mar 2022 - Dec 2022 (9 months)

Audited and processed high-volume daily cash, deposit, and change-order logistics using DTS enterprise tracing systems. Created onboarding training documentation focused on security and accounting compliance procedures for newly acquired retail branches.

Change Orders DTS Enterprise Tracing Security Compliance Accounting Compliance Onboarding

Returns Goods Authorization

Designers Fountain

Jul 2016 - Mar 2022 (5 years 8 months)

Audited and processed B2B and e-commerce financial variations, including high-volume refunds, debit memos, and credits using data matching. Monitored logistics and shipping documentation and investigated freight claims to identify inventory shrink patterns and correct balance sheet variances.

Financial Exception Management Data Matching Refund Processing Debit Memo Credit Processing Shipping Documentation Balance Sheet Variance Correction

Corporate Resolutions Expediter

Home Depot

Aug 2014 - Apr 2016 (1 year 8 months)

Resolved complex customer escalations involving pricing, logistics, IT, and order management. Processed credits, debits, RMAs, and customer orders while coordinating with logistics and vendors to ensure timely issue resolution.

Customer Escalation Logistics Coordination Issue Resolution Order Management RMA Vendor coordination

Sales Support Specialist

Home Depot

Apr 2014 - Aug 2014 (4 months)

Supported expediters by processing credit and debit memo documentation. Helped manage order-related documentation to support customer and resolution workflows.

Credit Memo Workflows Debit Memo Sales Support