Open to opportunities

Sabrina Kleber

@sabrinakleber

Billing and Accounts Receivable Operations professional with experience supporting high-volume financial, claims, and documentation-driven workflows.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can drive retention and clear resolutions, use Salesforce and reporting to improve workflows, and collaborate cross-functionally. I value supportive teams, clear performance expectations, and continuous process improvement.

Experienced in invoice review, payment tracking, receivables support, reconciliation assistance, and billing discrepancy resolution. Strong ability to maintain accurate records, ensure data integrity across multiple systems, and support operational processes that require consistency, attention to detail, and follow-through.

Background includes supporting billing operations, claims processing workflows, receivables tracking, and documentation review in fast-paced environments with a focus on accuracy and timely resolution of issues. Comfortable working across multiple systems including Salesforce, Microsoft Excel (Advanced), Power BI, CenPOS, and other operational platforms.

Known for reliability in high-volume environments, strong organizational skills, and the ability to quickly learn processes to support financial and operational teams effectively.

Experience

Work history, roles, and key accomplishments

Warranty Administrator

Transwest

Jan 2025 - May 2026 (1 year 4 months)

Managed 10–13 daily customer interactions to support high-volume warranty operations, serving as the primary point of contact for customers, vendors, and manufacturers. Resolved complex claim discrepancies by investigating documentation, coordinating with internal departments, and using Salesforce and related systems to maintain accurate records and timely outcomes.

Customer Support Warranty Administration Salesforce CRM Data Entry Documentation Management Customer Education Cross functional Coordination

Benefits Navigator II

Benefits in Action

Aug 2024 - Jan 2025 (5 months)

Supported clients through complex enrollment and eligibility processes in a high-volume remote environment using phone, email, live chat, and video communication. De-escalated difficult situations for vulnerable populations and improved workflow accuracy through high-volume data entry, case research, and process improvement initiatives.

Customer Success De escalation Live Chat Support Case research Data Entry Confidentiality