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Renata Porterfield

@renataporterfield

Business operations and program analysis at Asurion, where I automated monthly reporting and cut Value for Money research and rework by more than 50%.

United States

Message

At Asurion, I turned complex program and financial data into executive-ready reporting, forecasts, and recommendations. I developed SQL-driven analyses, Excel models, and Power BI reporting, and created device-type tier minimums that reduced Value for Money research and rework by more than 50%.

I also automated U.S. Cellular monthly reporting with SQL and SSRS, eliminating approximately 2–3 hours of repetitive manual work each month. Earlier at Asurion, I authored and maintained operational procedures and work instructions; I now serve as National Parliamentarian for GAMMA SIGMA SIGMA NATIONAL SERVICE SORORITY, INC., advising its National Board on governance and procedure.

Experience

Work history, roles, and key accomplishments

Current

National Parliamentarian

Current

Gamma Sigma Sigma National Service Sorority, Inc.

Jul 2025 - Present (1 year 3 months)

Serve as chief parliamentary and governance advisor to the National Board, interpreting bylaws, organizational policy, and Robert's Rules of Order Newly Revised. Advise on elections, disciplinary matters, executive sessions, vacancies, committee actions, and meeting procedure.

Parliamentary Procedures Governance Policy Interpretation Board Advisory Meeting Management

Senior Program Management Analyst

Asurion

Mar 2023 - Jul 2026 (3 years 4 months)

Owned recurring program, operational, and financial reporting across multiple national client programs, translating complex datasets into executive-ready insights. Managed reporting for Home+, Amazon, Whole Home, DTV, HTP, AT&T, and other programs, and developed financial models and SQL-driven analyses.

SQL Power BI Excel Financial Modeling Forecasting KPI Reporting Data Validation Root Cause Analysis Process Improvement Stakeholder Management SharePoint Microsoft Report Builder (Paginated Reports)GitHub MS Access Jira

Program Management Analyst

Asurion

Aug 2021 - Mar 2023 (1 year 7 months)

Managed recurring client and operational reporting, carrier communications, KPI analyses, and executive-ready reporting across wireless insurance and service-contract programs. Automated the U.S. Cellular monthly reporting process using SQL and SSRS/GitHub, eliminating 2-3 hours of manual work monthly.

SQL Power BI SSRS GitHub Excel KPI Reporting Process Improvement Automation Stakeholder Management

TLC Process Specialist / Technical Writer

Asurion

May 2018 - Aug 2021 (3 years 3 months)

Authored and maintained approximately 25-30 SOPs, work instructions, job aids, and process documents supporting two operational departments. Managed controlled documentation through SharePoint approval workflows and supported Kaizen events, pilots, deviations, and QMS approvals.

Technical Writer SOP Development SharePoint MS Access Quality Management Systems Process Improvement Root Cause Analysis Stakeholder Management

National President

Gamma Sigma Sigma National Service Sorority, Inc.

Jul 2019 - Jul 2021 (2 years)

Served as the organization's national executive leader, providing board leadership, organizational direction, governance oversight, and coordination across national officers and organizational stakeholders.

Executive Leadership Governance Board Management Strategic Planning Stakeholder Coordination

National Vice President

Gamma Sigma Sigma National Service Sorority, Inc.

Sep 2017 - Jul 2019 (1 year 10 months)

Supported national executive leadership, governance, and organizational operations and contributed to board-level planning and decision-making.

Executive Support Governance Organizational Operations Board Planning

Verizon Technical Coach Representative

Asurion

Aug 2015 - May 2018 (2 years 9 months)

Provided advanced consumer technical support for smartphones, routers, printers, connected devices, backups, factory resets, troubleshooting, and replacement decisions in a high-volume service environment. Ranked within the top 5% of the enterprise for performance and received Hero of the Month recognition.

Technical Support Troubleshooting Customer Service Communication Skills Problem Solving

District Director

Gamma Sigma Sigma National Service Sorority, Inc.

Jul 2015 - Sep 2017 (2 years 2 months)

Provided district-level leadership and organizational support, serving as a liaison between local chapters and national leadership.

Leadership Liaison Organisational Support Communication Skills

Bank Reconciliation Coordinator

LKQ

Jan 2015 - May 2015 (4 months)

Performed daily, monthly, and ad hoc reconciliations for 10 corporate bank accounts, ensuring banking activity aligned with internal financial records. Reviewed and analyzed approximately 50-200+ transactions monthly and researched timing differences and posting issues.

Bank Reconciliation Oracle ReconNet Trintech Cadency Excel Financial Reporting Internal Controls Audit Readiness

Accounting Clerk

Aramark

Jan 2014 - Jan 2015 (1 year)

Supported daily accounting operations through invoice processing, payment activity review, account reconciliation, transaction research, and maintenance of financial records. Reviewed financial documentation for accuracy and completeness and coordinated with internal teams to resolve outstanding issues.

Oracle Trintech Cadency Excel Invoice Processing Account Reconciliation Financial Reporting Internal Controls Audit Support

Customer Finance & Care Representative

Randstad / Convergent ER Solutions / Sprint

Jan 2012 - Jan 2014 (2 years)

Handled customer account and billing inquiries, reviewed account balances and payment history, processed payments and account adjustments, researched billing discrepancies, and explained charges, fees, and payment options. Assisted customers with resolving account issues and documented interactions in internal systems.

Customer Service Billing Account Management Payment Processing Dispute Resolution Collections

Education

Degrees, certifications, and relevant coursework

Soluto University / Asurion Internal Professional Development

Bachelor of Technology, Whole Home

Completed the Bachelor of Technology – Whole Home internal professional development program, which included modules on technical functions and a live capstone project.