Karol Salazar

Managed billing and accounts receivable for approximately 350 B2B SaaS accounts, contributing about $3.4M in collections. Built AI workflows to streamline account research and developed NetSuite payment-tracking processes.

Negotiated settlements with creditors for delinquent accounts, including balances above $10K, and handled difficult conversations with tact and professionalism.

Contacted customers about past-due accounts, negotiated payment arrangements, and documented commitments, earning promotion to Senior Debt Negotiator.

Managed policyholder billing and account inquiries, explained premium changes, and resolved discrepancies with internal teams.

Led customer operations and team coordination, contributing to 12% revenue growth in 2021.

Managed 40 enterprise accounts representing approximately $5.25M in annual sales, coordinating with corporate buyers and internal teams on purchasing terms and service resolutions.

Handled customer account inquiries, explained service and billing changes, and collaborated with teams to resolve escalated issues.

Oversaw daily operations, customer relationships, staff development, and administrative coordination.

Bachelor of Arts in Political Science and International Relations from Universidad de San Carlos de Guatemala.

Florida 4-40 Insurance License issued in 2022.