Open to opportunities

Ash C

@ashc

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Dedicated professional with experience in customer support and nursing.

United States

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What I'm looking for

I am looking for a remote position that allows me to leverage my customer support and nursing skills while contributing to team goals.

I am a dedicated and self-motivated professional with three years of experience in customer support and nursing. My journey has equipped me with a strong ability to thrive in remote environments, where I have honed my skills in digital communication, time management, and delivering high-quality work with minimal supervision.

Currently, I serve as a Tier 1 User Support Specialist at Tenet Health, where I consistently rank in the top 20% for customer satisfaction among over 800 agents. My role involves providing pharmacy assistance and user support via Zendesk, ensuring that service level agreements are met while maintaining high customer satisfaction. Previously, I excelled as a Customer Service Representative for the Ministry of Finance in Jamaica, where I achieved top sales agent status for premium upgrades.

In addition to my customer support experience, I am also a Registered Nurse, providing direct patient care and collaborating with healthcare providers. My diverse background allows me to adapt quickly and effectively to various roles, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Tier 1 User Support Specialist

Current

Tenet Health

May 2023 - Present (2 years 2 months)

Serviced inbound and outbound customer calls for a healthcare company, consistently ranking in the top 20% of customer satisfaction surveys among 800+ agents for over 12 months. Provided pharmacy assistance to 10-15 customers every hour, including outbound calls to doctors and pharmacies.

Zendesk Customer Support Data Entry CRM Systems Google Workspace Microsoft Office Problem Solving Troubleshooting Time Management

Current

Registered Nurse

Current

St. Mary's Medical Center

Oct 2023 - Present (1 year 9 months)

Provided direct patient care, collaborating with other healthcare providers to support the overall functioning of the healthcare team. Ensured high-quality patient outcomes through effective communication and critical thinking.

Patient Care Healthcare Collaboration Medical Documentation Critical Thinking Nursing Electronic Health Records Patient Advocacy Wound Care

Customer Service Representative

Ministry of Finance

Jun 2016 - Aug 2018 (2 years 2 months)

Handled customer inquiries via phone, chat, and email, resolving complaints efficiently and documenting interactions. Maintained accurate records using CRM software and collaborated with team leads in a fully remote environment.

Customer Support Sales CRM Software Google Workspace Microsoft Office Problem Solving Troubleshooting Data Entry

Education

Degrees, certifications, and relevant coursework

Capella University

Bachelor of Science in Nursing, Nursing

2023 - 2023

Pursued advanced studies in nursing, enhancing clinical reasoning and patient care capabilities. Focused on evidence-based practices and leadership in healthcare.