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Petagaye Bradford

@petagayebradford

Customer-focused support specialist delivering empathetic technical assistance.

United States
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What I'm looking for

I seek a customer-focused role where I can apply technical troubleshooting and scheduling expertise, work in a collaborative, fast-paced environment, and continue growing into leadership responsibilities.

I am a customer-focused support specialist with extensive experience delivering chat, email, and phone-based service across healthcare, finance, and contact-center environments. I maintain a positive, empathetic, and professional demeanor while resolving product, service, and technical inquiries.

I have a strong track record scheduling and coordinating medical and surgical appointments, verifying insurance, and facilitating provider-patient communication, as well as supporting clinicians with test results and administrative workflows. I contributed to process improvements and took on additional responsibilities to enhance operational efficiency.

My background includes roles in customer call centers, provider relations, scheduling coordination, and data entry leadership, which have honed my multitasking, time-management, and documentation skills. I consistently deliver accurate information, troubleshoot issues, and provide clear feedback to internal stakeholders.

I am passionate about exceeding customer expectations, leveraging technology to improve support experiences, and continuing professional growth through education and certification. I adapt quickly in fast-paced settings and am comfortable diffusing tension and managing complex customer situations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Monroe College logoMC

Monroe College

Associate Degree, Hospitality and Tourism Management

Pursuing an Associate Degree in Hospitality and Tourism Management, expected completion in 2025.

Chattahoochee Technical College logoCC

Chattahoochee Technical College

Associate of Science in Nursing, Nursing

Enrolled in an Associate of Science in Nursing (ASN) program at Chattahoochee Technical College, expected completion in 2027.

BT

Big Apple Training

Certified Nursing Assistant (CNA), Nursing Assistant

Completed Certified Nursing Assistant (CNA) certification from Big Apple Training in Bronx, NY.

Tech stack

Software and tools used professionally

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Petagaye Bradford - Customer Support Representative - On Point Solutions | Himalayas