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@petagayebradford
Customer-focused support specialist delivering empathetic technical assistance.
United StatesI am a customer-focused support specialist with extensive experience delivering chat, email, and phone-based service across healthcare, finance, and contact-center environments. I maintain a positive, empathetic, and professional demeanor while resolving product, service, and technical inquiries.
I have a strong track record scheduling and coordinating medical and surgical appointments, verifying insurance, and facilitating provider-patient communication, as well as supporting clinicians with test results and administrative workflows. I contributed to process improvements and took on additional responsibilities to enhance operational efficiency.
My background includes roles in customer call centers, provider relations, scheduling coordination, and data entry leadership, which have honed my multitasking, time-management, and documentation skills. I consistently deliver accurate information, troubleshoot issues, and provide clear feedback to internal stakeholders.
I am passionate about exceeding customer expectations, leveraging technology to improve support experiences, and continuing professional growth through education and certification. I adapt quickly in fast-paced settings and am comfortable diffusing tension and managing complex customer situations.
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Work history, roles, and key accomplishments
On Point Solutions
Jun 2023 - Jan 2024 (7 months)
Provided chat, email, and phone-based customer support, resolving technical and product issues and contributing to process improvements while maintaining high customer satisfaction.
BioSerenity
Mar 2022 - May 2023 (1 year 2 months)
Facilitated patient and clinician interactions, scheduled diagnostic appointments, verified insurance, collected payments, and routed clinical inquiries to ensure timely care delivery.
The Arrhythmia Center of South Florida
Aug 2021 - Mar 2022 (7 months)
Coordinated surgical and pre-operative appointments with hospitals, verified insurance authorizations, and maintained accurate patient documentation to optimize scheduling and coverage.
RN Homecare
Apr 2021 - Aug 2021 (4 months)
Scheduled caregivers and coordinated patient appointments, liaised with facilities and physicians, and resolved scheduling conflicts while maintaining accurate care records.
Medcare Home Health Agency
Jan 2019 - Jan 2020 (1 year)
Managed communications with case managers and physician offices to secure correct orders and supporting documentation, and coordinated quality assurance processes for billing readiness.
Home Care Professionals LLC
Jan 2018 - Jan 2019 (1 year)
Scheduled nursing and therapy services based on referrals, assigned HHAs/CNAs/RNs to patients, and coordinated therapy visits while ensuring timely documentation.
ABSupported dealership partners and customers with financing options, answered inquiries, and prepared detailed product and service reports to facilitate sales partnerships.
Acceptance Now
Jan 2014 - Jan 2016 (2 years)
Supervised sales representatives, managed payments and collections, processed invoices, and oversaw lease approvals and product retrieval to meet revenue targets.
Putnam Nursing and Rehabilitation Center
Jun 2010 - Oct 2012 (2 years 4 months)
Assisted with patient admissions, daily living activities, medication administration support, and maintained accurate patient records in compliance with HIPAA.
Inland Revenue Department
Aug 2000 - Apr 2003 (2 years 8 months)
Led data entry operations by identifying discrepancies, ensuring database accuracy, resolving related customer inquiries, and meeting productivity and quality goals.
Degrees, certifications, and relevant coursework
MCAssociate Degree, Hospitality and Tourism Management
Pursuing an Associate Degree in Hospitality and Tourism Management, expected completion in 2025.
CCAssociate of Science in Nursing, Nursing
Enrolled in an Associate of Science in Nursing (ASN) program at Chattahoochee Technical College, expected completion in 2027.
Certified Nursing Assistant (CNA), Nursing Assistant
Completed Certified Nursing Assistant (CNA) certification from Big Apple Training in Bronx, NY.
Software and tools used professionally
United StatesYou can contact Petagaye and 90k+ other talented remote workers on Himalayas.
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