Endurance Megbulugba

I’m a healthcare customer service professional with 7+ years of experience delivering compassionate, first-contact resolution across high patient call volumes. In my remote Healthcare Customer Support role, I schedule doctor appointments, assist with Health Needs Screenings, process payments for enhanced benefits eligibility, and educate members on available services, benefits, and preferred providers—all while maintaining compliance with healthcare regulations.

I also bring a strong customer support foundation from tech and revenue-cycle work. I used Zendesk to support customers using technical and educational apps, handled technical troubleshooting with a high inquiry volume, and contributed to continuous quality improvement by analyzing call reports and adjusting approaches. Earlier, I supported sales operations by coordinating order processing, returns, refunds, and exchanges to protect service level agreements and customer experience.