Tashara Devaughn
@tasharadevaughn
Highly motivated Customer Support Specialist with exceptional service skills.
United StatesWhat I'm looking for
I am a dedicated Customer Support Specialist with a strong passion for providing exceptional service and resolving complex customer issues. With extensive experience in healthcare and customer service environments, I have developed a keen ability to communicate effectively and manage sensitive information with precision. My current role as a Health Unit Coordinator at Baptist Jacksonville has honed my skills in coordinating patient care and ensuring seamless communication between medical staff and patients.
Throughout my career, I have consistently demonstrated my commitment to excellence by achieving high customer satisfaction ratings and maintaining accuracy in data management. My previous positions, including roles at Brook Rehabilitation and Sequium Assets Solutions, allowed me to implement key performance indicators that improved productivity and customer engagement. I thrive in fast-paced environments and am always eager to leverage my technical expertise to contribute to the success of my team and organization.
Experience
Work history, roles, and key accomplishments
Health Unit Coordinator
Baptist
Oct 2021 - Present (3 years 7 months)
Delivered exceptional support by coordinating patient admissions, transfers, and discharges while ensuring efficient communication between medical staff and patients. Managed appointments, tests, and clerical duties to support daily operations.
Patient Service Specialist
Brook Rehabilitation
May 2017 - Jun 2021 (4 years 1 month)
Responded promptly to inbound chat and email support requests, delivering accurate solutions to customer inquiries. Managed sensitive data input in multiple databases while maintaining up-to-date knowledge on company products.
Customer Service Rep/Collections Specialist
Sequium Assets Solutions
Feb 2014 - Mar 2017 (3 years 1 month)
Facilitated customer navigation through the company website, resulting in a significant boost in usage. Developed KPIs and implemented corrective actions to improve productivity and accuracy in customer data documentation.
Customer Service Representative
Convergy
Aug 2012 - Jan 2014 (1 year 5 months)
Answered up to 50 calls per shift, consistently meeting response time and customer satisfaction targets. Resolved customer complaints through investigation and solution development.
Education
Degrees, certifications, and relevant coursework
Turner Job Corp
Certified Nursing Assistant, Health Occupations
2012 - 2012
Completed training as a Certified Nursing Assistant, gaining skills in patient care and health occupations.
Ribault High School
High School Diploma, General Studies
2007 - 2011
Completed high school education, obtaining a High School Diploma with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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