Chigbogu Unoma
@chigboguunoma
Dedicated customer service representative with healthcare industry expertise.
United StatesWhat I'm looking for
I am a dedicated and experienced Customer Service Representative with over six years of expertise in the healthcare industry. My focus is on delivering top-notch service, addressing patient and provider concerns, and streamlining operations. I possess strong interpersonal skills, combined with a commitment to efficiency, compliance, and patient satisfaction.
Throughout my career, I have successfully managed high volumes of inquiries, achieving a 97% satisfaction score at Molina Health Care. I have implemented new systems that increased registration rates by 25% and reduced turnaround times for insurance claims by 15%. My ability to mentor new hires and collaborate with cross-functional teams has led to significant improvements in operational efficiency.
Recognized for consistently exceeding performance benchmarks, I am passionate about enhancing patient experiences and ensuring compliance with healthcare regulations. I am eager to bring my skills and dedication to a new role where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Aetna
Jun 2023 - Apr 2025 (1 year 10 months)
Handled an average of 80+ daily inquiries via phone, email, and in-person interactions, ensuring prompt and accurate responses to patient and provider concerns. Assisted patients with scheduling appointments, managing referrals, and navigating healthcare systems for a seamless experience. Resolved billing discrepancies by liaising with the billing department and explaining payment options to patie
Customer Care Specialist
Molina Health Care
Mar 2021 - May 2023 (2 years 2 months)
Managed high volumes of patient and provider interactions daily, achieving a 97% satisfaction score. Processed insurance claims and authorizations with precision, reducing turnaround times by 15%. Assisted in implementing a new patient portal, increasing registration rates by 25% in six months.
Patient Support Specialist
Globe Life Insurance
Sep 2019 - Jan 2021 (1 year 4 months)
Delivered exceptional support to patients by addressing questions and concerns with empathy and accuracy. Scheduled and confirmed appointments, maintaining an organized calendar system. Collaborated with insurance providers to resolve coverage issues and disputes.
Healthcare Customer Service Representative
Memorial Hermann Hospital
Jan 2017 - Jul 2019 (2 years 6 months)
Responded to over 70 daily inquiries, offering detailed information about healthcare services and insurance coverage. Assisted with claims processing and resolved discrepancies to minimize patient frustrations. Supported clinical staff by coordinating patient records and ensuring timely communication.
Education
Degrees, certifications, and relevant coursework
AMBROSE ALI UNIVERSITY
Bachelor of Business Administration, Business Administration
Graduated in 2012 with a Bachelor of Business Administration. Developed strong foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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