Neyo Olowookere

I am a highly motivated and customer-focused professional with proven experience in delivering exceptional service in fast-paced environments. My role as a Customer Service Representative at Duly Health and Care has honed my ability to manage a high volume of inquiries while ensuring client satisfaction. I take pride in resolving complex patient issues and complaints with professionalism and empathy, always striving to provide clear explanations of healthcare procedures and financial responsibilities.

Throughout my career, I have developed strong communication, problem-solving, and organizational skills. I am adept at using electronic health record (EHR) systems to optimize clinic flow and patient access. My commitment to maintaining strict confidentiality of patient information in compliance with HIPAA regulations underscores my dedication to patient care and safety. I thrive in collaborative environments, working closely with clinical staff and other departments to ensure seamless patient care coordination.