Ivy Tinsley
@ivytinsley
Reliable healthcare customer service and data entry coordinator with 10+ years experience.
United StatesWhat I'm looking for
I am a dedicated Remote Healthcare Customer Service & Data Entry Coordinator with over 10 years of experience in healthcare support, claims processing, and HIPAA-compliant data management. My career has been characterized by a commitment to delivering empathetic and efficient support to both patients and healthcare professionals, ensuring that their needs are met with precision and care.
Throughout my professional journey, I have honed my skills in handling high-volume calls, resolving complex patient and provider issues, and maintaining accuracy in data entry across various EMR and CRM platforms. My proficiency in navigating tools like EPIC, Zendesk, and Salesforce has allowed me to streamline processes and enhance the overall customer experience. I take pride in my ability to manage claims resolution and provider relations effectively, contributing to improved patient satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Walgreens Pharmacy
Jul 2021 - Mar 2025 (3 years 8 months)
Delivered multi-channel customer service, accurately updating patient and insurance records while maintaining HIPAA compliance. Handled claim and billing disputes, initiated payment arrangements, and processed appeals.
Customer Support Representative
Maxim Healthcare
Feb 2017 - Nov 2019 (2 years 9 months)
Managed inbound and outbound communication regarding patient orders and service updates, logging detailed notes in CRM for follow-up. Delivered empathetic support, reducing complaint escalations and improving client satisfaction.
Healthcare Benefit Specialist
CVS Pharmacy
Jan 2001 - Feb 2005 (4 years 1 month)
Assisted patients with navigating health benefits and insurance coverage, resolving complex claims inquiries. Handled tech support calls and conducted investigations into discrepancies, communicating resolutions clearly.
Education
Degrees, certifications, and relevant coursework
Oak Park High School
High School Diploma, General Studies
Completed high school education, earning a diploma. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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