Ifunanya Egbombah

As a dedicated Customer Support Specialist, I bring extensive experience in health and wellness, SaaS, and E-commerce sectors. My commitment to delivering exceptional support has enabled me to efficiently assist customers from initial contact through to service completion, ensuring high levels of satisfaction and loyalty. I am proficient in various CRM systems and tools, including Hubspot, Freshdesk, and Zendesk, which have been instrumental in my ability to resolve concerns and enhance customer experiences.

Throughout my career, I have achieved significant results, such as reducing user-reported issues by 30% and increasing product adoption by 20% at Instantly.ai. My role as a Remote Patient Success Specialist at Green Health Docs allowed me to manage high volumes of inquiries while achieving a 90% customer satisfaction rate. I thrive in collaborative environments and have successfully improved communication between teams, leading to enhanced service delivery and customer onboarding success.