Jordan Jones

I'm a reliable and empathetic professional with over 9 years of experience in healthcare and support services, recently transitioning into remote customer service roles. My strong communication skills and patient-centered approach allow me to solve problems quickly and effectively. I pride myself on being tech-savvy, having utilized various call center software and CRM tools to handle high-volume customer inquiries via phone, chat, and email.

In my most recent role as a Remote Customer Support Representative, I provided virtual customer service for online retail clients, maintaining a customer satisfaction rating of over 95%. My experience includes assisting customers with product inquiries, billing issues, and order tracking while using platforms like Zendesk and Shopify. I believe that compassion, dependability, and professionalism are essential in any customer service role, and I strive to embody these values in my work.