Shyneka Tyler
@shynekatyler
Compassionate administrative and patient-support professional with 10+ years in healthcare and customer service.
United StatesWhat I'm looking for
I am a compassionate, detail-oriented administrative and patient support professional with over a decade of experience in fast-paced healthcare and customer-service environments. I consistently meet quality benchmarks while managing multi-channel communications—phone, text, secure email, and fax—with empathy and professionalism.
My background includes triaging patient needs, scheduling, preparing care reports, and collaborating with interdisciplinary teams to improve patient experiences. I have supported logistics-based inquiries, researched and resolved account discrepancies, and processed sensitive documents while maintaining compliance and confidentiality.
I am tech-savvy and quick to learn platforms and workflows; I have driven improvements such as increasing new-hire efficiency through remote training and improving customer engagement and issue resolution using CRM and virtual meeting tools.
Experience
Work history, roles, and key accomplishments
Maintained accurate documentation and met quality assurance benchmarks while resolving merchant customer service issues and escalating discrepancies to improve service outcomes.
Processed sensitive financial documents with high accuracy, researched and resolved account discrepancies and loan concerns, and managed secure customer communications to maintain compliance.
Customer Service Representative
Conduent
Jun 2017 - Jul 2020 (3 years 1 month)
Provided confidential support for federal and state programs via chat and phone, maintained 95%+ CSAT while handling multiple chats and resolving Tier 1–2 issues with knowledge-base tools.
Handled 220+ calls weekly with an 87% first-contact resolution, improved customer engagement and issue resolution through virtual meetings and Salesforce CRM usage.
Education
Degrees, certifications, and relevant coursework
Hunter-Kinard Tyler High School
High School Diploma, General Education
Completed High School Diploma with coursework and activities supporting administrative and customer service skills.
Orangeburg Calhoun Technical College
Associate in Applied Science, Business Administration
Attended and completed an Associate in Applied Science in Business Administration focused on business and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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