WNWinfred Njeri
@winfrednjeri
Experienced Account Manager driving revenue growth and client relationships.
KenyaWhat I'm looking for
With over 6 years of experience as an Account Manager, I have honed my skills in lead generation, client relationship management, and revenue growth within the e-commerce and project management sectors. My proactive approach has led to significant achievements, including a 15% increase in new business opportunities and exceeding quarterly revenue targets by 25% through effective upselling strategies.
My expertise in utilizing CRM tools such as Salesforce and HubSpot has enabled me to manage a sales pipeline of over 30 prospects, resulting in a 30% higher conversion rate. I pride myself on building strong relationships with C-suite executives, ensuring that our solutions align with their strategic objectives. My commitment to cross-functional collaboration has facilitated a 20% increase in customer retention, showcasing my ability to drive client satisfaction and business success.
Experience
Work history, roles, and key accomplishments
Account/Project Manager
Adtel Limited
Feb 2020 - Present (5 years 4 months)
As an Account/Project Manager, I have driven lead generation and built strong relationships with C-suite executives, achieving a 25% increase in quarterly revenue through upselling. I manage a sales pipeline of over 30 prospects using Salesforce, resulting in a 30% higher conversion rate and a 20% increase in customer retention through cross-functional collaboration.
E-commerce Support Specialist
Modern Coast
In my role as an E-commerce Support Specialist, I collaborated with sales teams to enhance e-commerce platforms, generating leads and improving sales performance. I built strong vendor relationships and provided market research insights that supported business growth.
Product Guru
Tala
As a Product Guru, I led initiatives to streamline customer complaint resolution, enhancing response time by 20% and boosting customer satisfaction. I utilized data analytics to assess product performance, resulting in a 15% improvement in customer retention.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Business Information Technology, Business Information Technology
2012 - 2016
Bachelor of Business Information Technology program focused on integrating business and technology, equipping students with skills in information systems, project management, and business analysis.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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