Open to opportunities

Edith Kirima

@edithkirima

Message

Skilled Account Manager with exceptional organizational and interpersonal skills

Kenya

Message

What I'm looking for

Seeking a challenging role that leverages my skills in leadership, project management, and customer service to drive business growth and excellence.

As a seasoned professional with over a decade of experience in operations, administration, and client servicing, I possess a unique blend of leadership, problem-solving, and negotiation skills. With a strong educational background in business management and an ongoing MBA, I am well-equipped to drive project management, stakeholder engagement, and customer service excellence.

Throughout my career, I have demonstrated exceptional organizational skills, a proactive mindset, and the ability to adapt to diverse team environments. My expertise in leadership, strategic thinking, and communication has enabled me to foster collaborative relationships and drive business growth.

With a proven track record in managing office logistics, coordinating meetings and events, and ensuring compliance with policies and standards, I am confident in my ability to spearhead operational efficiency initiatives and facilitate cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Administrative Project Coordinator

Current

World Mobile

Nov 2024 - Present (6 months)

As an Admin Project Coordinaator I,Spearhead operational improvements and manage logistics, meetings, and events, focusing on backlog management for efficiency. Serve as liaison for global teams and HR, ensuring effective collaboration. Oversee regulatory compliance and policy development, manage visa processes, and maintain high accuracy in administrative tasks.

Communication Skills Project Management Communication Problem Solving

Relationship Manager

Lifecare International Insurance Brokers Ltd

Jan 2017 - Mar 2021 (4 years 2 months)

Orchestrated initiatives to enhance client relationships and drive growth, ensuring client satisfaction and retention. Collaborated with internal teams to implement strategies that increased client retention and strengthened partnerships.

Client Relationship Management Contract Negotiation Stakeholder Engagement Customer Service Marketing Strategies Leadership Team Collaboration Problem Solving Communication

Client Servicing Executive

Lifecare International Insurance Brokers Ltd

Sep 2012 - May 2015 (2 years 8 months)

Supported relationship managers to ensure elevated client satisfaction and drive new sales. Coordinated with cross-functional teams to enhance service delivery and prepared detailed client activity reports for strategic decision-making.

Client Services Sales Reporting Coordination Customer Service Data Management Problem Solving Communication Team Collaboration

Offshore Operations Liaison

Lifecare International Insurance Brokers Ltd

Sep 2011 - Sep 2012 (1 year)

Excelled in data management and implemented a customer-centric approach to resolve concerns. Ensured compliance with standards and prepared various written communications and reports.

Data Management Customer Service Compliance Communication Reporting Problem Solving Microsoft Excel

Procurement Intern

Kenya Pipeline Company Limited

Jul 2010 - Oct 2010 (3 months)

Managed procurement tasks, evaluated expenses, and oversaw dispatch and invoicing processes. Played a pivotal role in vendor management and ensured compliance with specifications.

Procurement Vendor Management Compliance Expense Management Inventory Management Communication