Open to opportunities

Tina Atieno

@tinaatieno

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Detail-oriented sales accounts manager with a passion for customer service.

Kenya

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a vibrant company culture.

I am a focused and results-oriented professional with a strong academic record and a passion for Public Relations management. My experience as a Sales Accounts Manager at PTG Travels has honed my ability to communicate effectively with clients, ensuring their needs are met and any complaints are addressed promptly. I thrive in environments that challenge me and allow for personal and professional growth.

In my previous role as a Customer Service Agent at Carrefour Hypermarket, I developed exceptional customer service skills by assisting customers with their queries and managing returns efficiently. My background in project management, particularly during the African Energy Forum, has equipped me with the skills to oversee projects and ensure successful outcomes. I am eager to bring my expertise in account management, customer service, and administration to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Sales Accounts Manager

Current

PTG Travels Limited

Nov 2021 - Present (3 years 11 months)

Communicated with new clients to develop their accounts and maintained existing client accounts, handling any complaints raised. Oversaw each phase to ensure staff met deadlines and managed collections on outstanding balances.

Client Communication Account Management Debt Collection

Customer Service Agent

Carrefour Hypermarket Limited

Oct 2019 - Oct 2021 (2 years)

Assisted customers with queries and managed announcements through paging. Processed refunds for returned items, ensuring customer satisfaction.

Customer Service Paging Systems Customer Satisfaction

Data Immigration Agent

Nairobi City Water and Sewerage Company

May 2019 - Sep 2019 (4 months)

Migrated data from old accounts to new accounts, ensuring accuracy and integrity of customer information. Supported the transition to updated systems.

Data Migration Data Entry Account Management Data Integrity

Administration Assistant

Empro Electrical and Mechanical Engineering Co. Ltd

Jun 2016 - Mar 2018 (1 year 9 months)

Organized files, prepared documents for meetings, and scheduled appointments. Monitored and managed the flow of visitors and clients, and was responsible for time-keeping and recording all human transactions.

Appointment Management

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management

Diploma, Public Relations Management

Completed a diploma program focused on Public Relations Management. Gained knowledge and skills in managing public perception and communication strategies.