Open to opportunities

Sebe Mnyapara

@sebemiranga

Message

Results-driven project manager with expertise in client relationship management.

Kenya

Message

What I'm looking for

I am seeking a role that fosters growth, values collaboration, and emphasizes client satisfaction.

I am a results-driven professional with over 5 years of experience in managing cross-functional projects and client relationships. My expertise lies in aligning project deliverables with organizational goals, coordinating diverse teams, and driving efficiency in fast-paced environments. I have a proven track record of enhancing client satisfaction and delivering measurable results in the tech and business industries.

Throughout my career, I have successfully managed key accounts across East, West, and Central Africa, increasing client retention by 18% through robust communication and relationship management. My ability to utilize data analysis to monitor KPIs has led to significant improvements in service quality and operational efficiency. I am adept at project lifecycle management and stakeholder communication, ensuring successful execution of projects worth over $500,000.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Intertek International Ltd

Jun 2019 - Present (6 years)

Managed key accounts across East, West, and Central Africa, enhancing client retention by 18%. Led cross-functional teams to improve project timelines and accuracy by 25%, utilizing data analysis to monitor KPIs and improve service quality by 12%. Streamlined internal communication processes, contributing to a 30% increase in operational efficiency.

Client Relationship Management Project Management Data Analysis Stakeholder Management Communication Team Coordination Cross Functional Collaboration

Field Merchandiser

Hasbah Kenya Ltd

Jan 2018 - May 2019 (1 year 4 months)

Executed product placement strategies that increased visibility and engagement by 30%. Analyzed sales reports to identify trends, contributing to a 20% increase in sales. Conducted market research and refined inventory management systems, significantly reducing discrepancies.

Sales Analysis Market Research Inventory Management Team Coordination Customer Engagement Strategic Planning Staff Training

Customer Care Representative

Fey Logistics Limited

Sep 2016 - Jul 2017 (10 months)

Acted as a liaison between clients and internal teams, achieving a 90% satisfaction rate. Resolved technical issues with a 95% success rate and developed documentation to improve service efficiency. Engaged in prospecting efforts, increasing the customer base by 20%.

Customer Liaison Technical Support Documentation Service Efficiency Prospecting Problem Solving Customer Satisfaction Communication Relationship Management Team Collaboration

Tutor

Handege Secondary School

Jan 2016 - Apr 2016 (3 months)

Utilized diverse teaching techniques to increase student engagement by 25%. Provided mentorship that contributed to a 30% improvement in students' academic performance. Designed innovative lesson plans and organized extracurricular activities to foster teamwork.