Open to opportunities

Alia Atta

@aliaatta

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Customer Experience Consultant passionate about enhancing client satisfaction.

Italy

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What I'm looking for

I seek a dynamic role where I can leverage my customer service skills and passion for enhancing client experiences, within a supportive and growth-oriented company culture.

As a dedicated Customer Experience Consultant, I thrive on understanding and addressing customer needs to tailor memberships and recommendations that align with their goals. My experience at Virgin Active has equipped me with the skills to manage CRM systems effectively, track sales pipelines, and gather valuable feedback to enhance service quality. I pride myself on my proactive approach and empathetic communication, which have consistently helped me meet and exceed targets.

My background in event coordination and brand representation has further honed my ability to engage with diverse audiences. I have developed strong organizational skills while managing attendee flow and ensuring seamless event experiences. I am currently pursuing a Master’s Degree in European and Global Studies, which complements my Bachelor’s in Economic Development and International Cooperation, allowing me to bring a well-rounded perspective to my professional endeavors.

Experience

Work history, roles, and key accomplishments

Customer Experience Consultant

Virgin Active

Apr 2024 - Oct 2024 (6 months)

Understood customer needs to tailor memberships and recommendations, utilizing CRM systems for managing client databases, tracking sales, and forecasting. Welcomed and guided new customers, promoted additional services, and collected feedback to improve services.

CRM Systems Sales Forecasting Customer Relationship Management Customer Service Feedback Active Listening Problem Solving

Fairs Hostess

Agencies

Jun 2020 - Sep 2024 (4 years 3 months)

Greeted attendees, managed check-ins, and assisted with registration processes. Represented brands as an ambassador, distributed promotional materials, and supported event organizers with attendee flow and logistics.

Guest Welcoming Brand Representation Event Coordination Promotional Materials Logistics Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Padua

Master Degree, European and Global Studies - European Policies track

Currently pursuing a Master's Degree in European and Global Studies with a focus on European Policies. This program is enhancing my understanding of international relations and policy-making.

University of Florence

Bachelor's Degree, Economic Development and International Cooperation

Completed a Bachelor's Degree in Economic Development and International Cooperation. This program provided a strong foundation in economic principles and global development strategies.

Södertörn University

Erasmus Program, General Studies

Participated in the Erasmus program at Södertörn University in Stockholm, Sweden. This experience broadened my international perspective and cultural understanding.

Liceo Forteguerri

High School Diploma, Social and Economic Sciences

Obtained a High School Diploma in Social and Economic Sciences. This foundational education provided a comprehensive understanding of social and economic principles.

Dice Didactical Center

Language Training, Spanish Language

Completed a language training program at Dice Didactical Center in Salamanca, Spain. This intensive course focused on enhancing Spanish language proficiency.

Heriot Watt University

Language Training, English Language

Undertook language training at Heriot Watt University in Edinburgh, United Kingdom. This program was dedicated to improving English language skills.

Apollo Language Center

Language Training, English Language

Participated in a language training course at Apollo Language Center in Dublin, Ireland. The program focused on developing English communication abilities.