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Laura Mottica

@lauramottica

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Customer Care & CRM Specialist at Golden Group S.p.A., managing customer inquiries and enriching CRM lead data.

Italy

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At Golden Group S.p.A., I manage customer and client inquiries by phone and email, provide product and service information, and maintain CRM records. I also profile leads and enrich their data to support accurate lead management.

At Dentalica S.p.a., I served as the main contact for website-related client inquiries and worked with the Inside Sales team on pre- and post-sale support. I also maintained CRM data and shared campaign insights with internal teams.

Earlier, I handled multichannel customer interactions at Sinapsi Group srl and coordinated marketing activities to strengthen client relationships. At Bormioli Pharma S.p.A, I improved LinkedIn client engagement by 15% through tailored content and clear communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Care & CRM Specialist

Current

Golden Group S.p.A.

Nov 2025 - Present (11 months)

Manage customer and client inquiries via phone and email, providing clear and empathetic support. Maintain and update lead information within the CRM, including importing leads and recording activities.

CRM Lead Management Customer Support Communication Skills Data Entry

Communication & Digital Marketing Specialist

Dentalica S.p.A.

Nov 2023 - May 2025 (1 year 6 months)

Served as the main point of contact for clients, providing prompt assistance via email and phone on website-related inquiries. Collaborated with the Inside Sales team to ensure effective pre- and post-sale support and managed CRM data.

CRM Customer Support Communication Skills Marketing Campaigns Reporting

Digital Marketing Specialist

Sinapsi Group srl

Aug 2020 - Sep 2023 (3 years 1 month)

Handled multichannel customer interactions, delivering tailored support and advice to ensure satisfaction and retention. Coordinated marketing activities aimed at strengthening client relationships and loyalty.

Customer Support Multichannel Communication Marketing Client Relations

Brand and Communication Specialist

Bormioli Pharma S.p.A.

Dec 2019 - May 2020 (5 months)

Improved client engagement by 15% on LinkedIn through tailored content and clear communication. Planned and managed communications calendar to ensure consistent and timely outreach.

LinkedIn Content Creation Communication Skills Brand Management

Marketing and Communication Specialist

AirPlus International S.r.l.

Feb 2019 - Nov 2019 (9 months)

Supported an inbound campaign for the launch of a new product. Coordinated communication materials in line with brand identity and collaborated in organizing company events.

Inbound Marketing Communication Skills Event Coordination Brand Identity

Events Department Academic Internship

CRIF S.p.A.

Aug 2018 - Nov 2018 (3 months)

Supported the planning and organization of CRIF events, including location, catering, and speakers. Participated in and assisted during corporate events hosting 250–300 attendees.

Event Planning Coordination Communication Skills