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Federica Beli

@federicabeli

Hospitality professional at Radisson Blu Milan who raised Booking.com guest satisfaction to 8.7 and reduced billing errors.

Italy

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What I'm looking for

I'm open to remote opportunities and eager to bring my international experience and skills to a dynamic, global team.

At Radisson Blu Hotel, Milan, I supervised front office operations and a team of six, with responsibility for scheduling, training and daily operations. During the 2026 Milan Winter Olympics, I supported high-volume international groups and VIP guests.

I managed reservations, rate control and front office accounting, and handled guest requests and complaints across phone, email and in-person channels. Guest satisfaction rose from 8.5 to 8.7 on Booking.com, while process controls helped increase direct bookings and reduce billing errors.

At Radisson Collection Roma Antica, I contributed to the hotel’s pre-opening by setting up front office procedures and workflows. I also coordinated group stays and rooftop events, and my experience spans luxury hotels, property operations and digital marketing studies and projects.

Experience

Work history, roles, and key accomplishments

Front Office Supervisor

Radisson Blu Hotel, Milan

Nov 2025 - Jul 2026 (8 months)

Led and coordinated a front office team of 6, managing scheduling, training, and daily operations. Supervised operations during the 2026 Milan Winter Olympics and drove guest satisfaction from 8.5 to 8.7 on Booking.com.

SAP Emma Ericsoft Review Pro Microsoft Office Booking.Com Google Analytics Leadership Team Management Reservation Management Accounting Guest Relations Complaint Resolution

Front Office Agent – De Facto Supervisor

Radisson Collection Roma Antica

Mar 2024 - Nov 2025 (1 year 8 months)

Key contributor to pre-opening setup, building front office procedures and operational workflows from scratch. Achieved 9.1/10 on Booking.com and maintained 80-90% occupancy year-round, reaching 100% during peak season.

SAP Emma Ericsoft Review Pro Microsoft Office Booking.Com Google Analytics Concierge Group Management Revenue Management Accounting Crisis Management Event Coordination

Front Desk Agent

Hotel Giolli Nazionale Roma

Sep 2022 - Dec 2023 (1 year 3 months)

Handled check-in/out, concierge service, multi-channel reservation management, front desk accounting, guest communication, and new staff onboarding.

Booking.Com OTA Management Front Desk Operations Accounting Guest Relations Onboarding

Co-Host & Operations Manager

B&B Villa Staderini

Jun 2021 - Sep 2022 (1 year 3 months)

Managed full property operations including staff, suppliers, Airbnb/Booking listings, reviews, and financials. Launched a new home restaurant and curated local tour packages, achieving +40% revenue growth and 90-100% occupancy over two seasons.

Airbnb Booking.Com Property Management Staff Management Supplier Management Financial Management Revenue Growth entrepreneurship

University Tutor

Università degli Studi della Tuscia

Jan 2019 - Dec 2021 (2 years 11 months)

Provided academic support to students, including study assistance, exam preparation, and one-to-one tutoring sessions.

Tutoring Academic Support Communication Skills

Sales Consultant

Biosalus

Aug 2018 - Feb 2019 (6 months)

Handled client acquisition, product presentation, and customer retention with consistently strong sales results. Trained and mentored new staff.

Sales Client Acquisition Customer Retention Training Mentorship

Education

Degrees, certifications, and relevant coursework

Rome Business School

MSc, Digital Marketing & Business Transformation

2024 - 2025

Activities and societies: Group Leader for United Colors of Benetton project; Digital Strategy for The Ordinary.

MSc in Digital Marketing & Business Transformation, taught in English. Key projects included a digital transformation plan for United Colors of Benetton and a full e-commerce digital strategy for The Ordinary.