Looking for a job

Estefany Aristimuño

@estefanyaristimuo

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Multilingual client experience and operations professional delivering reliable service.

Italy

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What I'm looking for

I seek remote client experience or operations roles where I can apply multilingual communication, organizational rigor, and operational coordination to improve client satisfaction and team efficiency.

I am a client experience and administrative professional with a background in hospitality and premium client-facing environments, skilled in multichannel communication, scheduling, and operational coordination. I deliver structured, reliable client experiences with discretion and strong problem-solving.

I have led client scheduling and operational coordination in high-volume service environments, managed staff calendars and workflows to support team efficiency, and supported promotional initiatives and in-house events to boost client flow. I maintain structured front-desk operations and handle multilingual client communication across Spanish, Italian, and English.

I collaborate in weekly operational reviews to enhance client experience, coordinate with internal teams to support daily operations, and adapt to changing operational needs while preserving service quality. I am open to remote client experience and operations roles where I can apply my organization and cross-cultural communication strengths.

Experience

Work history, roles, and key accomplishments

Customer & Administrative Assistant

Didier 1934

Feb 2023 - Dec 2025 (2 years 10 months)

Led client scheduling and operational coordination in a high-volume Bologna service environment and drove client follow-up initiatives to increase repeat engagement.

Client Experience Management Scheduling Coordination Customer Retention event support Front Desk Operations

Customer Service Assistant

I Portici Hotel

May 2018 - Sep 2021 (3 years 4 months)

Supported event services and delivered high-quality guest interactions, coordinated inventory and supplier communication, and maintained service readiness.

Customer Service event support Inventory Coordination Supplier Communication Service Readiness Cross Cultural Communication

Front Desk Staff

Relais Bellaria Hotel & Congressi

Mar 2022 - Present (3 years 11 months)

Delivered front-desk support focused on guest experience and service quality, managed reservations and multichannel guest communication, and resolved requests efficiently.

Guest Service Reserving Service Recovery Coordination