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Eliona Resuli

@elionaresuli

Customer Support Specialist at Numastays, handling guest inquiries and coordinating with operations teams to resolve service issues.

Italy

Message

At Numastays, I handled guest inquiries by email, chat, and phone, investigating issues and following through on cases. I documented requests in Front, Slack, Notion, and Google Workspace, and coordinated with operations teams to resolve service issues.

At Chiada Oil s.l., I supported international sales requests and multilingual communication with business contacts. Earlier, at Artemide Centro Congressi – Hotel Castello, BO Italy, I supported guests with registration, invoicing, and service requests while coordinating conference events.

Experience

Work history, roles, and key accomplishments

Guest Experience Agent

Numastays

Sep 2022 - Mar 2026 (3 years 6 months)

Handled 50+ customer inquiries daily via email, chat and phone, investigating issues and following through on cases. Coordinated with operations teams to resolve service issues and maintained consistent customer support procedures.

Front Slack Notion Google Workspace Customer issue resolution CRM Ticketing Operational Coordination Case Follow Up

Executive Assistant & International Sales

Chiado Oil s.l.

Jan 2019 - Jun 2022 (3 years 5 months)

Managed multilingual communication with international business contacts and supported sales-related requests. Coordinated meetings, travel and executive priorities, ensuring clear communication and reliable follow-up.

International Sales Support Coordination Client Care Multilingual Communication

Receptionist & Events Coordinator

Artemide Centro Congressi – Hotel Castello

Jan 2016 - Oct 2018 (2 years 9 months)

Supported guests with registration, invoicing and daily service requests, providing clear and accurate information. Coordinated back-office tasks and conference events, helping maintain smooth operations across teams.

Registration Billing Customer Service Coordination