CTcarlo tambussi
@carlotambussi
Results-driven professional with expertise in customer care and sales.
ItalyWhat I'm looking for
I am a highly motivated and results-driven professional with extensive experience in B2B Customer Care, Sales, and Clinical Trial Data Management. My strong problem-solving skills and ability to manage complex challenges have allowed me to build long-lasting relationships with clients, ensuring seamless communication and optimizing customer satisfaction.
Throughout my career, I have successfully expanded the Italian market, increased customer acquisition, and strengthened customer loyalty through proactive support. I am adept at mediating conflicts and resolving issues efficiently while maintaining high levels of empathy and professionalism. My experience includes managing customer relationships, overseeing compliance in pharmaceutical imports and exports, and providing technical support on various platforms.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Yoummday
Mar 2021 - Present (4 years 3 months)
Managed customer and supplier relationships, ensuring high-quality service and satisfaction. Oversaw the import and export of pharmaceutical products and handled patient enrollment for clinical trials.
Sales Specialist
Pharma Gross SA
Jul 2019 - Mar 2021 (1 year 8 months)
Developed and maintained strong B2B client relationships, conducted market analysis, and led negotiations to achieve a 10-15% increase in revenue per year.
Freelance Consultant
Self Employed
Jan 2018 - Jul 2019 (1 year 6 months)
Provided B2B sales and customer care consulting services, focusing on client acquisition and retention strategies.
Sales Specialist
Farma Mondo SA
Jun 2013 - Dec 2017 (4 years 6 months)
Focused on sales strategies and client management in the pharmaceutical sector, contributing to market expansion and customer loyalty.
Clinical Trial Assistant
Ospedale San Raffaele
Mar 2009 - Jun 2013 (4 years 3 months)
Assisted in managing clinical trials, including patient enrollment, data entry, and query resolution, ensuring compliance with regulations.
Customer Care Specialist
Barclays Bank Plc
Sep 2006 - Jan 2009 (2 years 4 months)
Provided customer care services, resolving issues and ensuring high levels of customer satisfaction in a banking environment.
HR Training Consultant
Vorwerk Folletto Ltd
Jan 2003 - Nov 2005 (2 years 10 months)
Conducted training sessions and developed HR strategies to enhance employee performance and engagement.
Customer Care Specialist
Monster.it
Feb 1999 - Jan 2003 (3 years 11 months)
Delivered customer care support, focusing on resolving inquiries and enhancing customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Edmondo De Amicis
High School Diploma, Science
Obtained a Scientific High School Diploma, emphasizing scientific subjects and preparing for higher education.
Etiline & Associati
Master's Degree, Human Resources
Completed a Master's Degree in Human Resources, focusing on the strategic management of human capital and organizational behavior.
UPUniversity of Pavia
Degree, Political Science
Earned a degree in Political Science, studying political theory, international relations, and public administration.
Availability
Location
ItalyAuthorized to work in
Job categories
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