Open to opportunities

Salvatore De Lucia

@salvatoredelucia

Message

People-oriented professional with expertise in customer success and CRM.

Italy

Message

What I'm looking for

I am looking for a role that values collaboration, supports career growth, and fosters a positive work culture.

I am a dedicated professional with a strong background in customer success and relationship management. My experience spans over several years in the luxury hospitality sector, where I have honed my skills in conflict resolution and remote team coordination. I am passionate about fostering positive client and employee experiences, and I thrive in multilingual environments, speaking Italian, English, Spanish, and Thai.

Currently, I am developing my CRM expertise with a HubSpot CRM Certification in progress, alongside enhancing my HR skills in recruitment and talent acquisition. I have a proven track record of engaging and supporting high-value clients, ensuring their satisfaction and loyalty through effective communication and empathetic problem-solving. I am eager to contribute as a Remote Customer Success Specialist, CRM Assistant, or HR Coordinator.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations & Property Manager

Current

Luxury Hospitality Companies

Aug 2017 - Present (7 years 10 months)

Managed client relationships, ensuring satisfaction and service excellence. Handled conflict situations with empathy and coordinated remote teams for onboarding and training. Improved guest engagement through CRM-like processes.

Customer Success Relationship Management Conflict Resolution Remote Team CRM Tools Onboarding Training Problem Solving

Police Officer - Conflict Resolution

Police Department

Jan 2016 - Apr 2024 (8 years 3 months)

Managed interpersonal dynamics and conflict resolution under pressure. Applied emotional intelligence and clear communication in high-stress situations, building trust within the community.

Conflict Resolution Communication Team Collaboration

Assistant Property Manager & Customer Service Representative

Parco dei Fiori

Mar 2013 - Mar 2017 (4 years)

Supported client account management and customer care operations. Handled service requests and client queries with attention to detail, developing strong organizational and relationship-building skills.

Customer Service Account Management Attention To Detail Organizational Skills

Education

Degrees, certifications, and relevant coursework

Università degli Studi eCampus

Bachelor's Degree, Management & Economics

2021 - 2025

Pursuing a Bachelor's Degree in Management & Economics, focusing on the principles of management, economic theories, and practical applications in business settings.