Serena Liga

Designed and delivered online Italian lessons for international students of various proficiency levels. Adapted teaching methods to suit individual student needs.

Conducted phone interviews for Banco BPM clients, gathering essential market research data. Ensured data accuracy and adherence to research protocols.

Handled inbound calls and provided comprehensive support to Intesa Sanpaolo banking clients. Resolved customer inquiries and issues efficiently.

Promoted B2C telecommunications offers across multiple brands to potential customers. Engaged with clients to explain product benefits and secure sales.

Welcomed Italian and international clients, ensuring a pleasant dining experience. Managed dining room setup and assisted guests with menu selections.

Engaged with customers to generate leads for Enel Energia. Prepared daily reports on customer interactions and lead generation activities.

Managed a group of 32 English and Spanish-speaking tourists during a 7-day tour of Sicily. Coordinated logistics and ensured a smooth travel experience.

Organized tours, excursions, and airport transfers for resort guests. Coordinated with various service providers to ensure seamless guest experiences.

Managed bookings, guest communication, and check-in processes for short and long-term rentals. Implemented marketing strategies to attract new guests.

Managed logistics, hotel bookings, and educational tours for school groups. Ensured the safety and educational enrichment of all participants.

Contacted leads, promoted services, collected information, and scheduled appointments for clients. Achieved sales targets through effective communication.

Conducted B2B interviews in Italian, English, and Spanish for market research purposes. Ensured high-quality data collection and adherence to research guidelines.

Taught Italian to asylum seekers and migrants across all proficiency levels as part of the SPRAR project. Developed tailored lesson plans to meet diverse learning needs.

Managed guest check-in/out processes, handled email correspondence, and provided comprehensive information services. Ensured a positive guest experience.

Supported the planning and coordination of various events and conferences. Assisted with logistical arrangements and on-site event management.

Assisted in organizing, managing, and coordinating events and meetings. Contributed to the successful execution of various corporate functions.

Grade: 90/100

Completed a Master's degree focusing on tourism management, achieving a score of 90/100.

Grade: 100/110

Earned a Bachelor's degree in Cultural Tourism with a grade of 100/110. My thesis was also published.

Obtained a Classical High School Diploma.