Open to opportunities

Elena Chiarin

@elenachiarin

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I've led customer care operations and built AWS voicebot and chatbot solutions for fashion-luxury brands.

Italy

Message

What I'm looking for

I'm looking for a dynamic environment where organisation, precision, problem-solving, and responsibility can make a difference, with opportunities to contribute to customer experience and operational processes.

I've led Customer Experience and R&D at FiloBlu, managing teams, resources, KPIs, and staff training for customer care operations.

I delivered department efficiency projects and implemented AWS Amazon Connect voicebots, while developing first-level customer support chatbots for the fashion-luxury sector. My work also included online order, shipment, logistics, and administrative management, alongside international support by email, phone, and chat.

Previously, at Best Western Plus Hotel Bologna, I independently managed front-office reception, check-in and check-out, cash operations, overbooking, complaints, and customer satisfaction.

I enjoy dynamic environments where organisation, precision, and finding solutions make a difference. I'm reliable, determined, punctual, and motivated by achieving objectives while taking on new professional challenges.

Experience

Work history, roles, and key accomplishments

Customer Experience & R&D Manager

FiloBlu S.p.a.

Sep 2020 - Nov 2025 (5 years 2 months)

Led team management, resource allocation, KPI monitoring, and staff training. Implemented efficiency projects for the Customer Care department, installed and maintained voicebots using AWS Amazon Connect, and developed first-level customer support chatbots for the fashion sector.

Team Leadership KPIs Amazon Connect Voicebots Chatbot Development Customer Support Logistics Order Management Fashion Luxury International Customer Service Email Support Phone Support

Education

Degrees, certifications, and relevant coursework

Enaip

Vocational Training Certificate, Administration and Accounting

2026 - 2026

Completed a training course for administration and accounting technician, covering accounting management, fiscal and social security operations, and use of computerized accounting software.