Alana Matthews

Directed a team of HR coordinators to optimize service delivery and operational efficiency by managing complex HR functions, overseeing onboarding and compliance, and driving strategic process improvements while ensuring alignment with labor laws.

Leads a team of 6 in designing and implementing policies for the service center, managing employee inquiries regarding benefits, payroll, and HR systems, while investigating and resolving employee relations issues.

Provided technical support to global end-users, led the implementation of self-service portals, and audited data entry changes to ensure accuracy and compliance.

Supported HR operations with HRMS and ATS, developed SOPs, improved onboarding processes, and maintained data integrity through audits and validation checks.

Provided staffing support, managed new hire onboarding, and facilitated the full cycle recruitment process while processing new hire paperwork and background screenings.

Assisted with benefits administration and employee inquiries on benefit programs, ensuring compliance and effective communication.

Coordinated HR operations, managed employee inquiries, and supported recruitment efforts while maintaining HRIS data.

Supported HR functions by assisting with administrative tasks, onboarding, and maintaining employee records.

Achieved PHR Certification, demonstrating proficiency in human resources management and knowledge of U.S. employment laws and regulations.

Earned a certification in HR Management & Analytics, gaining insights into data-driven decision-making and strategic HR practices to enhance organizational effectiveness.

Completed a Bachelor of Arts in Psychology, focusing on understanding human behavior, cognitive processes, and emotional responses. Developed critical thinking and analytical skills through coursework and research projects.