Open to opportunities

Aigbe Glory

@aigbeglory

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Dedicated Call Center Agent with over 7 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and result-oriented Call Center Agent with over 7 years of diverse experience in customer service, sales, and support roles. I hold a Higher National Diploma in Geological Engineering and have certifications in HSE, Project Management, and Human Resource Management. My strong communication, active listening, and problem-solving skills have enabled me to manage high-volume customer interactions effectively, resolve complaints, and promote customer satisfaction.

Throughout my career, I have demonstrated a proven track record in delivering quality service and contributing to organizational success. At Omnibiz Retail, I answered inbound calls, provided prompt solutions, and conducted follow-ups for upselling opportunities. My previous roles as an Agent Banker and Sales Representative have further honed my ability to build strong customer relationships and achieve sales targets. I am passionate about continuous learning and committed to enhancing my skills in the customer service domain.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Omnibiz Retail

Jul 2024 - Jun 2025 (11 months)

Answered inbound calls from customers and provided prompt and effective solutions. Resolved complaints professionally and escalated unresolved issues when necessary. Conducted outbound calls for follow-ups, feedback collection, and upselling opportunities.

Outbound Calling Troubleshooting Upselling Cross Selling

Agent Banker

Glorified Funds

Apr 2020 - Jun 2024 (4 years 2 months)

Processed cash deposits, withdrawals, and bill payments for clients. Maintained accurate transaction records and ensured compliance with financial guidelines. Delivered exceptional customer service and resolved transaction-related queries.

Record keeping Customer Service Financial Compliance Query Resolution

Sales Representative/Marketer

Ile Oluji Pure Cocoa Company Ltd

Feb 2015 - Feb 2019 (4 years)

Marketed a variety of company products and expanded client base. Delivered excellent customer service and developed strong customer relationships. Educated clients on company policies and product offerings.

Product Marketing Customer Service Relationship Building Product Knowledge Sales

Sales Agent

S & K World Link Ltd

Aug 2014 - Jan 2015 (5 months)

Recorded dispatch and delivery of products. Packaged goods and ensured timely delivery. Communicated company policies and product information clearly to customers.

Packaging Product

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic, Ado-Ekiti

Higher National Diploma, Geological Engineering

Completed a Higher National Diploma in Geological Engineering, gaining expertise in geological principles and engineering applications. Developed a strong foundation in resource management and environmental considerations.

Auchi Polytechnic, Auchi, Edo State

National Diploma, Mineral and Petroleum Resources Engineering

Obtained a National Diploma in Mineral and Petroleum Resources Engineering, focusing on the extraction and processing of mineral and petroleum resources. Acquired foundational knowledge in relevant engineering practices.