Aigbe Glory
@aigbeglory
Dedicated Call Center Agent with over 7 years of experience.
What I'm looking for
I am a dedicated and result-oriented Call Center Agent with over 7 years of diverse experience in customer service, sales, and support roles. I hold a Higher National Diploma in Geological Engineering and have certifications in HSE, Project Management, and Human Resource Management. My strong communication, active listening, and problem-solving skills have enabled me to manage high-volume customer interactions effectively, resolve complaints, and promote customer satisfaction.
Throughout my career, I have demonstrated a proven track record in delivering quality service and contributing to organizational success. At Omnibiz Retail, I answered inbound calls, provided prompt solutions, and conducted follow-ups for upselling opportunities. My previous roles as an Agent Banker and Sales Representative have further honed my ability to build strong customer relationships and achieve sales targets. I am passionate about continuous learning and committed to enhancing my skills in the customer service domain.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Omnibiz Retail
Jul 2024 - Jun 2025 (11 months)
Answered inbound calls from customers and provided prompt and effective solutions. Resolved complaints professionally and escalated unresolved issues when necessary. Conducted outbound calls for follow-ups, feedback collection, and upselling opportunities.
Agent Banker
Glorified Funds
Apr 2020 - Jun 2024 (4 years 2 months)
Processed cash deposits, withdrawals, and bill payments for clients. Maintained accurate transaction records and ensured compliance with financial guidelines. Delivered exceptional customer service and resolved transaction-related queries.
Sales Representative/Marketer
Ile Oluji Pure Cocoa Company Ltd
Feb 2015 - Feb 2019 (4 years)
Marketed a variety of company products and expanded client base. Delivered excellent customer service and developed strong customer relationships. Educated clients on company policies and product offerings.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Ado-Ekiti
Higher National Diploma, Geological Engineering
Completed a Higher National Diploma in Geological Engineering, gaining expertise in geological principles and engineering applications. Developed a strong foundation in resource management and environmental considerations.
Auchi Polytechnic, Auchi, Edo State
National Diploma, Mineral and Petroleum Resources Engineering
Obtained a National Diploma in Mineral and Petroleum Resources Engineering, focusing on the extraction and processing of mineral and petroleum resources. Acquired foundational knowledge in relevant engineering practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Aigbe?
You can contact Aigbe and 90k+ other talented remote workers on Himalayas.
Message AigbeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
