Elizabeth Aina
@elizabethaina1
Experienced customer service and telesales professional driving satisfaction and sales through strong communication.
NigeriaWhat I'm looking for
I am an experienced customer service and telesales professional with a proven record of resolving customer issues, meeting KPI targets, and improving client retention across banking and betting industries. I have strong skills in CRM systems, multi-channel communication, complaint resolution, and sales-driven outreach, and I consistently exceed performance targets while maintaining compliance with company policies.
My background includes roles at a major bank, call centers, and regulatory inspection, where I trained team members, collaborated with marketing and service teams, and contributed operational insights to improve service delivery. I hold certifications in virtual assistance, AI career essentials, Lean Six Sigma White Belt, and project management fundamentals, and I bring a disciplined, customer-focused approach to every role.
Experience
Work history, roles, and key accomplishments
Telesales Officer
N1 Interactive
Jul 2024 - Present (1 year 6 months)
Promoted betting products and assisted customers with account registration, deposits, and withdrawals while consistently exceeding monthly sales and retention targets and maintaining compliance with responsible gaming standards.
Call Center Agent
Surebet247
May 2023 - Jul 2024 (1 year 2 months)
Managed high-volume inbound and outbound calls, resolved customer complaints, and maintained product knowledge to improve satisfaction and retention rates.
UACustomer Service Representative
United Bank of Africa
Dec 2020 - May 2023 (2 years 5 months)
Resolved product and service issues across email, chat, and phone channels, processed financial transactions and returns, and exceeded team KPIs while training team members on service standards.
Regulatory Officer
NAFDAC
Jun 2019 - Jun 2020 (1 year)
Conducted inspections and quality checks on food products and production facilities, issued improvement notices, and identified safety and maintenance issues to ensure regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Kaduna
Higher National Diploma, Food Science & Technology
Completed a Higher National Diploma in Food Science & Technology, focusing on food production, quality control, and safety standards.
Christ Supreme Academy
Senior Secondary School Certificate (WAEC), Secondary Education
Obtained Senior Secondary School Certificate (WAEC) with general secondary education coursework.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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